Head of Enterprise Enablement Platforms

Company: MassMutual
Location: Boston
Posted on: December 30, 2025

Job Description:

The Opportunity The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility. The Team You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization. The Impact: - Develop and execute a 1–3 year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows - Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics) - Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies - Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives - Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian - Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization - Optimize licensing, usage, and cost efficiency through data-driven insights and automation - Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities - Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption - Lead change management efforts to drive user engagement and maximize ROI from platform investments - Manage, coach, and motivate a global team while building a strong, diverse talent pipeline - Manage vendor relationships and external partnerships - Execute operational strategy with latitude in day-to-day decision-making - Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning - Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees The Minimum Qualifications - Bachelor’s degree in Technology, Business, or related field - 10 years of experience in enterprise technology, with 5 years in senior leadership roles - Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian) - Deep understanding of AI technologies and their application in enterprise environments - Experience leading platform modernization and AI transformation initiatives - Strong financial acumen with experience managing large-scale budgets - Exceptional communication, stakeholder management, and strategic planning skills - Authorized to work in the U.S. The Ideal Qualifications - Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot) - Familiarity with agile, DevOps, and product management methodologies - MBA or advanced degree in a relevant field - Excellent facilitation, collaboration, and change management skills - Strong financial acumen and data-driven decision-making - Ability to work across all organizational levels and in complex environments - Global travel flexibility and self-driven work ethic - Excellent written and communication skills - Ability to multitask, solve problems resourcefully, and work well under pressure - Experience with strategic planning, business development, or stakeholder management LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Keywords: MassMutual, Fall River , Head of Enterprise Enablement Platforms, IT / Software / Systems , Boston, Massachusetts