Product Manager II, Post Order Experience
Company: Xometry
Location: Waltham
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Xometry (NASDAQ: XMTR) powers
the industries of today and tomorrow by connecting the people with
big ideas to the manufacturers who can bring them to life.
Xometry's digital marketplace gives manufacturers the critical
resources they need to grow their business while also making it
easy for buyers at Fortune 1000 companies to tap into global
manufacturing capacity. Xometry is seeking a Product Manager II ,
Post-Order Experience to own and optimize the customer journey
after an order is placed. From order confirmation to delivery and
support resolution, your work will ensure every buyer feels
informed, confident, and delighted throughout their interaction
with Xometry. Responsibilities: Define and prioritize the roadmap
for all post-order touchpoints including order tracking, status
updates, delays, communications, and support workflows. Collaborate
with engineering, design, and customer service to streamline
resolution paths and improve transparency. Work cross-functionally
with supply chain and logistics teams to reduce turnaround times
and ensure SLAs are met. Build and iterate on features that
proactively address customer pain points and increase CSAT/NPS.
Drive a data-informed approach using experimentation and user
research to improve retention and customer loyalty. Act as the
voice of the customer internally and develop mechanisms to gather
feedback at scale. Qualifications: 2-5 years of product management
experience, ideally with B2B or transactional platforms. Experience
with order management, fulfillment tracking, or support tooling
preferred. Strong customer empathy and experience with
user-centered product development. Familiarity with agile product
development, data tools, and experimentation frameworks. The
estimated base salary range for new hires into this role is
$102,000- $130,000 annually annual bonus depending on factors such
as job-related skills, relevant experience, and location. We also
offer a competitive benefits package, including 401(k) match,
medical, dental and vision insurance; life and disability
insurance; generous paid time off including vacation, sick leave,
floating and fixed holidays, maternity and bonding leave; EAP,
other wellbeing resources; and much more. LI-Hybrid Xometry is an
equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran, or
disability status. For US based roles: Xometry participates in
E-Verify and after a job offer is accepted, will provide the
federal government with your Form I-9 information to confirm that
you are authorized to work in the U.S.
Keywords: Xometry, Fall River , Product Manager II, Post Order Experience, IT / Software / Systems , Waltham, Massachusetts
