US Head of Respiratory Patient Experience
Company: Sanofi
Location: Cambridge
Posted on: January 13, 2026
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Job Description:
Job Title: US Head of Respiratory Patient Experience Location:
Cambridge, MA About the Job Join the team transforming care for
people with immune challenges, rare diseases, cancers, and
neurological conditions. In Specialty Care, you’ll help deliver
breakthrough treatments that bring hope to patients with some of
the highest unmet needs. The US Head of Respiratory Patient
Experience is a senior strategic leader responsible for designing
and orchestrating the end-to-end patient journey across the
respiratory portfolio. This role drives innovation in
patient-centric marketing, precision engagement, and omnichannel
excellence. The leader will embed data-driven decision-making and
human-centered design across cross-functional teams to deliver
meaningful, measurable improvements in patient outcomes and
experience. Reports to the US Franchise Head, Respiratory. About
Sanofi: We’re an R&D-driven, AI-powered biopharma company
committed to improving people’s lives and delivering compelling
growth. Our deep understanding of the immune system – and
innovative pipeline – enables us to invent medicines and vaccines
that treat and protect millions of people around the world.
Together, we chase the miracles of science to improve people’s
lives. ? Main Responsibilities Own and Operationalize the
End-to-End Patient Journey Lead deep, data-driven journey mapping
to uncover unmet needs, pain points, and decision moments. Align
R&D, Medical, Market Access, Patient Support Services, and
Digital teams around a unified journey framework. Own the patient
KPIs, identify success measures and create feedback loop for
continuous improvement. Promote customer experience design as a
core marketing capability. Encourage field immersion and insight
programs to keep marketers close to patients. Lead Alliance
cross-functional planning and execution Build and maintain a
patient forum Manage the franchise patient ambassador program
Insight-Driven Decision Making Foster a culture of data fluency and
performance mindset. Leverage real-time data and predictive
analytics to inform engagement strategies. Champion test-and-learn
experimentation across marketing teams. Omnichannel Excellence
Build next-generation omnichannel strategy and partner with
marketers and US Go-To-Market-Capabilities, GTMC, to deliver
personalized content Partner with Digital and GTMC to activate data
across channels (email, rep-triggered, paid media, etc.). Invest in
digital and omnichannel proficiency for marketers. Precision
Engagement (Patient) Design AI-powered, behaviorally informed
strategies for patient acquisition and engagement. Integrate
behavioral science into targeting and messaging frameworks. Build
and operationalize strategies to find and engage patients based on
in-depth understanding of their journey Retention & Adherence
Strategy Apply behavioral design to maximize adherence drivers and
minimize barriers. Serve as key liaison with Public Affairs,
Patient Advocacy, and Patient Support Services. External Innovation
& Trends Bring outside-in thinking through competitive insights and
external experimentation. Monitor emerging trends in patient
experience, digital health, and engagement. Journey Orchestration &
Experience Design Lead human-centered design initiatives to improve
experience across touchpoints. Develop non-branded value content
(e.g., affordability, mental health, prescribing simplification).
About You Qualifications Education: Bachelor’s degree required;
advanced degree (MBA, MPH, PharmD, or similar) strongly preferred.
Experience: 7 years in pharmaceutical, healthcare or direct to
consumer industry. Respiratory therapeutic area experience is
considered to be an asset. Key Proficiencies: Strategic leadership
and cross-functional alignment Journey mapping and behavioral
insight application Omnichannel and digital marketing expertise
Data analytics and performance optimization Human-centered design
and experience strategy Strong communication and stakeholder
engagement Why Choose Us? Bring the miracles of science to life
alongside a supportive, future-focused team. Discover endless
opportunities to grow your talent and drive your career, whether
it’s through a promotion or lateral move, at home or
internationally. Enjoy a thoughtful, well-crafted rewards package
that recognizes your contribution and amplifies your impact. Take
good care of yourself and your family, with a wide range of health
and wellbeing benefits including high-quality healthcare,
prevention and wellness programs and at least 14 weeks’
gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates
are Equal Opportunity and Affirmative Action employers committed to
a culturally diverse workforce. All qualified applicants will
receive consideration for employment without regard to race; color;
creed; religion; national origin; age; ancestry; nationality;
marital, domestic partnership or civil union status; sex, gender,
gender identity or expression; affectional or sexual orientation;
disability; veteran or military status or liability for military
status; domestic violence victim status; atypical cellular or blood
trait; genetic information (including the refusal to submit to
genetic testing) or any other characteristic protected by law.
GD-SG LI-GZ LI-Onsite vhd All compensation will be determined
commensurate with demonstrated experience. Employees may be
eligible to participate in Company employee benefit programs, and
additional benefits information can be found here.
Keywords: Sanofi, Fall River , US Head of Respiratory Patient Experience, PR / Public Relations , Cambridge, Massachusetts
