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Emergency Medical Services Dispatcher

Location: Fall River
Posted on: May 28, 2023

Job Description:

Job Details

Job Location
Fall River Base - Fall River, MA

Position Type

Salary Range
$21.00 - $26.00 Hourly

Job Shift

Job Category


  • The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
  • Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.

    • The duties of the Communications Dispatcher include, but are not necessarily limited to the following:
      • Operate a Computer Aided Dispatch System (Right Cad)
      • Answer incoming calls and extract necessary information from the caller in a timely manner.
      • Evaluate incoming calls to determine nature and urgency of the call.
      • Dispatch appropriate vehicles and update crews with all pertinent information.
      • Use GPS to keep track and status of vehicles and assist with ETA's.
      • Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
      • Communicates with Supervisor on Duty with any vehicle or crew related issues.
      • Updates Facilities with a phone call if there is a delay and documents call appropriately.
      • Places notes on calls as required by company policy and procedures.
      • Log Missed Calls according to company policy and procedures.


        • The primary functional requirements include:
          • General knowledge of the service area to be dispatched.
          • Ensure and enforce company policies pertaining to dispatching of the company's fleet.
          • Effective intrapersonal communications skills and ability to utilize those skills on a daily basis.
          • Must be able to pass EMD course in a timely manner.
          • Learn policies and procedures of Alert Ambulance Inc. and adhere to them in all aspects of the job.
          • Maintain a current CPR certification.
          • Remain calm and effective under heavy workloads and emergent situations.
          • Ability to determine and prioritize calls in a timely manner.

Keywords: ALERT AMBULANCE SERVICE INC, Fall River , Emergency Medical Services Dispatcher, Professions , Fall River, Massachusetts

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