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Dispatch Supervisor

Location: Swansea
Posted on: May 25, 2023

Job Description:

We are hiring a Dispatch Supervisor!! -Come join the fastest-growing home services company in the area. We are privately and family-owned and operated. Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well!--- We are committed to hiring and working with the best.---The ideal candidate will have 3+ years as a dispatch lead and be familiar with Plumbing, HVAC and Electrical services. The role of this position is to direct, control and monitor the activities of the company's service technicians while maximizing opportunities and having a "flexible" mentality. -What can we do for you?

  • Provide stability - we have been in business since 2008 and are still growing!
  • Provide a great benefits package.
  • Competitive wage and excellent commission structure.
  • Team Building events (Baseball games, Bowling, breakfasts, etc)
  • We are growing and so are the opportunities for advancement. -
  • We provide ongoing training and professional development.
  • Take pride in working for a company that makes a difference in the community and always does right by the customer.
  • Culture of continuous improvement including use of latest technology platforms in the industry. -Benefits:
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • 401k with company match
    • PTO
    • Continuous Technical Training
    • Tuition Reimbursement after vesting period
    • Company outings
    • Pay from $25-30/hour -Job Responsibilities of Dispatch Supervisor:
      • Supervising dispatchers in all aspects of their jobs, including scheduling, training, and performance management
      • Evaluate customer calls and assign the best technician to each service appointment.
      • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
      • Manage the whereabouts and needs of every technician in the field.
      • Update customers throughout the day on the technician's progress.
      • Follow up on leads and unsold work from our technicians.
      • Strong verbal and written communications.
      • Highly organized with exceptional follow-through abilities.
      • Developed a proven track record in customer service. -Job Requirements for our next Dispatch Supervisor
        • Minimum 2 years of experience in related industry dispatch and coordination.
        • Residential Home Services experience preferred
        • Supervisory experience preferred
        • Geographical knowledge of service area and/or map reading skills.
        • Advanced communication and customer service skills.
        • Highly organized with exceptional follow-through abilities.
        • Strong verbal and written communications.
        • Ability to build trust, defuse conflict and hold others accountable.
        • Proficient computer knowledge
        • Strong verbal and written communication skills -
        • Ability to handle challenging situations with ease and empathy
        • Excellent ability to multi-task
        • Must -have a strong personality and be able to work well with others -All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position. - -

Keywords: WORK WITH YOUR HANDZ, Fall River , Dispatch Supervisor, Professions , Swansea, Massachusetts

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