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System Support Analyst

Company: Real Matters
Location: Middletown
Posted on: May 24, 2023

Job Description:


Job Title System Support Analyst

Job Category: Non-Exempt

Department: Support Services

Company URL: http://www.solidifi.com

About the Role

The Systems Support Analyst is focused on the support of Corporate Technologies that enables end users to function efficiently in their role. Ideal candidates are positive, happy people that have a passion for working. If you are the type of person that is passionate about your work and is not willing to produce mediocre results, you are a good candidate for this position.

About the Team

The Enabling Technology Department provides the first level of technology support to all its employees, upon request. Managed by the VP, Enabling Technology, the ETS department's primary functions include corporate technology support for Enterprise Applications including email, phone systems, LANs and WLANs, MPLS, ISP Circuits, laptops (hardware & Software).


---Manage ticketing system to prioritize incoming service desk requests related to issues with hardware/software, employee technology requests, etc...

---Walk users through the problem-solving process

---Deploy new hardware via an imaging process

---Support end user logins to Citrix Xendesktop

---Support end user company assets, including Windows/Mac laptops, mobile phones, iPads, etc...

---Install, modify, and repair computer hardware and software

---Escalate requests to appropriate team member, manager or third party if the request cannot be resolved directly, and follow through on timely resolution

---Assist Solidifi staff and clients with day-to-day technical requests

---Perform remote troubleshooting with end users in other corporate offices or theirremote offices using TeamViewer

---Administrate Active Directory for end user logins and security groups

Skills and Expertise

---Associate's degree, Bachelor's degree, or certifications in related field preferred

---Minimum 3 years of technical experience in a working environment

---Must be proficient in Microsoft. (Windows 7 & 10, Office 2016, O365)

---Excellent communication, interpersonal, and organizational skills

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Solidifi's platform combines its proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. Our clients include the majority of top 100 mortgage lenders in the U.S. Solidifi is a leading independent provider of residential real estate appraisals to the mortgage market and a leading independent provider of title and mortgage closing services in America. Solidifi has offices in Buffalo (NY), Irving (TX), and Middletown (RI). Solidifi is a wholly-owned subsidiary of Real Matters Inc. (TSX: REAL).

For more information, please visit www.solidifi.com.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.


Keywords: Real Matters, Fall River , System Support Analyst, Professions , Middletown, Massachusetts

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