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Customer Support Engineer

Company: Geneva Aerospace
Location: Fall River
Posted on: May 14, 2019

Job Description:

L3 OceanServer, develops and builds Autonomous Underwater Vehicles (AUVs) or Unmanned Undersea Vehicles (UUVs)) for commercial and military applications. We have an immediate opening for a Customer Support Engineer.As a small business unit (about 20 people) within a large public company (> 38,000 people), L3 OceanServer functions as an agile, innovative engineering design/build house. Our core engineering functions include complete mechanical and electrical design, and software development. Our Division manufactures and markets the Iver AUV worldwide to a mix of Commercial, Academic, Government and Military/Navy users. We have access to the resources of the greater L3 Technologies Corporation while still providing the daily feel of a small business.Responsibilities:This person will focus primarily on testing R&D platforms, sensor payloads and development behaviors. Additional internal training and customer training & engagement will be required. Daily activities will include product development testing, post-mission analysis, and a strong hands-on relationship with existing Iver AUV operators, including active participation in Field Exercises, Operator training and coordinating ongoing technical support.Specific Duties:* Assist in developing AUV product documentation.* Assist in developing AUV specifications.* Assist in validation of AUV payloads and behaviors.* Assist in developing and improving AUV training materials.* Develop and verify customer specifications, conduct operator training, and participate as a company representative during demonstrations and field exercises with existing and potential new customers.* Interface with customers on behalf of L3 OceanServer Engineering and Management.* Provide input and recommendations for Internal Research And Development (IRAD) priorities and support business growth by researching and responding to customer solicitations.* Provide operator level maintenance and rudimentary hardware tech support for Iver AUV's at customer site* Assist in developing AUV specifications* Assist in validation of AUV payloads and behaviors* Assist in developing and improving AUV training materials* Assist in developing AUV product documentation* Ability to travel (US and International) approximately 10-20%.* BS or MS in an engineering or related technical discipline* Must be a US Citizen and be able to obtain a secret level security clearance.L-3 OceanServer is an Equal Opportunity Employer. We encourage minorities, women, veterans and disabled individuals to apply. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Keywords: Geneva Aerospace, Fall River , Customer Support Engineer, Other , Fall River, Massachusetts

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