FallRiverRecruiter
the smart solution for Fall River jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Fall River
Posted on: June 13, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDanielleG when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Fall River, Work at Home Bilingual Customer Retention Expert (English / Spanish), Other, Fall River, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


URGENT: Gardener Wanted - Help!
Description: I have a very small garden. I need
Company: MeetA USD
Location: Revere
Posted on: 06/22/2018

Work From Home Survey Taker $500 - $1500/week (Haverhill,MA)
Description: Work From Home Survey Taker 500 - 1500/week Haverhill,MA Survey Taker Positions Available,
Company: Responsive Media
Location: Haverhill
Posted on: 06/22/2018

Now Interviewing!
Description: America's 1 Consumer driven health care company is looking for motivated people who will lead the way in health care for the next decade and generations
Company: Ameriplan
Location: Brockton
Posted on: 06/22/2018


Janitorial Supervisor
Description: 2ND SHIFT WORKING SUPERVISOR br br DUTIES RESPONSIBILITIES: br br Develop cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance (more...)
Company: C&W Services
Location: Boston
Posted on: 06/22/2018

Family Looking for Child Care Services for 1 Year Old
Description: Family in Jamaica Plain is
Company: Care.com
Location: Boston
Posted on: 06/22/2018

Business Leadership Rotational Program, Associate
Description: PTC Company Description PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital (more...)
Company: PTC
Location: Needham
Posted on: 06/22/2018

Bilingual Customer Service Representative
Description: Job DescriptionPrincipal Service Solutions is seeking a Bilingual CSR for our Client in Methuen, MA ESSENTIAL DUTIES AND RESPONSIBILITIES AND/OR PRINCIPAL ACCOUNTABILITIES include the following. Other (more...)
Company: Principal Service Solutions
Location: Methuen
Posted on: 06/22/2018

Manufacturing Associates
Description: Our company has a strong tradition of developing our employees to learn, grow, and excel. We build our team with qualified, team oriented individuals to enhance the success of our company. We currently (more...)
Company: PeopleReady
Location: Fall River
Posted on: 06/22/2018

Uber Eats Seasonal Delivery - Drive or Bike
Description: Deliver with Uber - Earn on your own schedule: Signing up is quick and easy. Start delivering with Uber Eats today The benefits: li Work on your schedule: Take trips for a few hours in the mornings, (more...)
Company: Uber Eats
Location: Arlington
Posted on: 06/22/2018

Uber Eats Part Time Delivery - Bike
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. Why deliver with Uber ul li Flexibility: With Uber, (more...)
Company: Uber Eats
Location: Boston
Posted on: 06/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Fall River RSS job feeds