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Lead Wastewater Operator

Company: Natural Systems Utilities
Location: Fall River
Posted on: June 9, 2024

Job Description:


The Lead Operator's duties include but are not limited to training and overseeing the daily activities of operations staff, solving complex operations problems, performing maintenance and operations activities for wastewater treatment facilities on Cape Cod and Southeastern MA, inspection and sampling of innovative/alternative (IA) systems. The position also provides assistance with work order input, implementation, and completion.


--- Ensures that service area activities support the overall operation/efficiency of water and wastewater utilities project sites within a designated geographical area.

--- Interacts with contracted laboratories to ensure proper reporting limits and any QA/QC issues

--- Inspection and sampling of IA systems

--- Implementation of groundwater monitoring programs

--- Communicates with client and customers related to routine technical aspects of operations and responds to inquiries.

--- Assist with managing, materials, and supplies purchasing and inventory for the area and projects assigned

--- Promote health and safety culture within the designated Service Area, including assisting with the carrying out of all actions to rectify issues identified by the Environmental Health and Safety group.

--- Assist in the evaluation of operations, maintenance, and support functions within the designated area.

--- Ensures the area's operations staff is complying with new practices and procedure developed by the area supervisors

--- Demonstrate visible "leadership by example" utilizing participative management involving Cape Cod Region Area Operations staff, peers, and teamwork whenever possible. Interact with peers, superiors, other agencies, and civilian customers to facilitate smooth system function

--- Participate in project transition including assisting in recruitment, vendor selection, etc.

--- Performs other related duties as assigned by management


--- Indirectly supervises up to 4 employees within the Cape Cod Service Area operations department

--- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

--- Responsibilities include assistance in reviewing candidates and may involve assistance with interviewing when appropriate; planning, assigning, and directing work; assistance with appraising performance during the review process.

--- Independently manage his/her own schedule

--- Work with other departments, Engineering, and contractors to coordinate successful completion of projects related to operations clients and their sites.

--- Participate in supervisor on call rotation for the respective service area as needed

--- Independently evaluates the operation, maintenance and performance of wastewater treatment facilities, processes, systems and equipment

--- Reviews, and assists in the supervision and implementation of recommended improvements including analyzing and optimizing existing system designs and operating parameters, supervising performance testing and troubleshooting and resolving complex operational, equipment and instrumentation problems.

--- Participates in the construction management of personnel in implementing changes required during facilities upgrades and startup

--- Participate in the development and compliance of operating policies ensuring compliance to all environmental and safety rules

--- Completes reports which document plant status, equipment, operating data and operational events

--- Collect data on unplanned outages and make recommendations to minimize the probability of similar events

--- Ensures all equipment and processes are well maintained and functioning properly

--- Oversee/Perform cleanup and housekeeping tasks for work area, tools, equipment, facilities, and grounds.

--- Maintain proper operational and maintenance documents and records

--- Operates equipment and processes manually and through instrument control panels

--- Work weekends, holidays, and be on-call on a rotating basis/schedule as needed

--- Respond to emergencies, work additional hours to complete required tasks as/and when needed

--- Proficient in the operation and use of various hand and power tools

--- Carries out other duties as assigned


--- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

--- Can clearly articulate complex issues both verbally and in writing to technical and non technical people

--- Decision-making responsibility for all O&M related to the Treatment Plant, equipment, processes and systems

--- Management with compliance with NSU policies and procedures

--- Work closely with client/customer, vendors and contractors ensuring professional, courteous, prompt service and satisfaction

--- Certificates, licenses and registrations required:

Valid driver's license

MA Grade 4M full Wastewater License

--- Computer skills required:

Proficient with Microsoft Office

Familiar with LogCheck or similar e-work order software

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment free environment; builds a diverse workforce.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.


--- Frequently required to stand

--- Frequently required to walk

--- Frequently required to sit

--- Frequently required to utilize hand and finger dexterity

--- Frequently required to climb, balance, bend, stoop, kneel or crawl

--- Frequently required to talk or hear

--- Frequently utilize visual acuity to operate equipment, read technical information, and/ or use a keyboard

--- Occasionally required to lift/push/carry items up to 50 pounds

--- Occasionally exposed to wet and/or humid conditions (non-weather)

--- Frequently work near moving mechanical parts

--- Occasionally work in high, precarious places

--- Occasionally work around fumes, airborne particles, or toxic chemicals

--- Frequently exposed to outside weather conditions

--- Occasionally exposed to extreme heat or cold (non-weather)

--- Occasionally exposed to bloodborne and airborne pathogens or infectious materials

--- Frequently Occasionally required exposed to travel very loud within noise the (service example: area. jack hammer work)

--- Occasionally exposed to very loud noise (example: jackhammer work)


--- Company issued vehicle

--- Various analytical meters, including but not limited to pH meters, DO meters, composite sampler

--- miscellaneous lawn care equipment

--- Laptop and other office productivity machinery, such as a copy machine, scanner, and computer printer.

Compensation details: 21.45-44.1 Hourly Wage


Keywords: Natural Systems Utilities, Fall River , Lead Wastewater Operator, Other , Fall River, Massachusetts

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