IT Support Specialist

Company: Perennial Resources International
Location: East Hartford
Posted on: April 25, 2024

Job Description:

I have a long term contract opportunity for an IT Support Specialist to join the team for one of our top tier clients in East Hartford, CT. It will need a solid candidate supporting Windows 10, 11, O365, as well as Active Directory. Please see job description below and let me know if you have any questions.

This is an onsite role 5 days a week in East Hartford, CT

Responsibilities:

• Excellent analytical, communication and customer service skills required.
• Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• General knowledge of computer hardware and software including basic knowledge of Microsoft applications,
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, Two Factor Authentication, VPN, and Microsoft Teams.
• Mobile device management experience, IOS, Android
• Ensures customer satisfaction throughout the service delivery transaction.
• Provides software, hardware installation and support for desktops and laptops.
• On-site field desktop support to customers
• Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
• Provide support for Engineering and other non-third party supported software including installation, licensing and in depth troubleshooting.
• Support lab devices which may have older operating systems and are not supported by third party vendors.
• Performs new hire onboarding activities (Login assistance, software installation etc.)
• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Work with and support IT team on local and enterprise initiatives
• Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.
  Qualifications:
  • High school diploma or G.E.D., Bachelors is preferred
  • Six or more years of field support experience
  • Excellent communication skills
  • Experience working with hardware, software and peripherals.
  • Experience working with customer technology and support requirements
  • Good interpersonal skills to resolve field support problems
  • Strong analytical and attention to details
  • Good time management and organizational skills
  • bility to resolve complex hardware/software and equipment problems
  • bility to provide guidance to other field engineers
  • Experience with AV/ teleconferencing equipment.
  • +, Dell, Microsoft, Apple and other related certifications are a plus.
    
    Lori Sklarski
    Senior Technical Recruiter
    PRI Technology
    P: 973.732.5454 x27
    C: 973.432.9968
    F: 973.732.5456
    Lori.sklarski@pritechnology.com
    www.pritechnology.com

Keywords: Perennial Resources International, Fall River , IT Support Specialist, Other , East Hartford, Massachusetts