Mortgage Business Development Officer (Portsmouth, NH)

Company: Navy Federal Credit Union
Location: Middletown
Posted on: September 18, 2023

Job Description:

Overview
To establish a local market presence within surrounding branch area through involvement/participation in community and networking activities. To enhance organizational brand awareness and develop new business. Develop and service relationships with Realty Plus Partners, Real Estate Brokerages, and new home builders to ultimately drive loan growth. Act as a liaison between NFCU mortgage sections, Branches, and Realty Plus Partners. Work closely with section Manager and referral partners within assigned territory. Improve communication and flow throughout the loan process between realtors/builders and members; provide solution or assist where needed to maximize efficiency and service. Follow up with builders/Realtors/members to respond to inquiries and questions. Work closely with Navy Federal's Builder Liaison team to establish/formulate strategy regarding new builder relationships, and service existing ones. Work within the branch network coordinating lobby days, home buyer seminars, and supporting branch employees for mortgage related inquiries or questions.
Responsibilities
Identify, develop and maintain a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities (network may consist of real estate professionals, builders, as well as other valuable referral sources, enhanced by regular participation in business related development opportunities)
Implement and manage an effective referral network and call program; conduct in-office visits, make sales presentations to promote mortgage portfolio products and services
Identify business opportunities based on knowledge of client markets, products and services
Call on existing or prospective clients within the framework of a business development program including identification of prospects, suitable method of contact and determination of their mortgage lending needs and appropriate products/services
Achieve specific business development goals; document activities and prepare reports as needed
Work with management to plan business development opportunities
Establish and develop long term partnership relationships with real estate agents, builder partners, and internal collaboration with branches and mortgage leadership
Engage in marketing and outreach events aimed at fostering relationships with real estate agents & builder sales agents; to promote brand awareness and to develop new business opportunities within the mortgage lending industry
Sponsor, attend, and/or actively participate in local realtor/builder industry related events, meetings, committees, trade shows, and expositions to further develop business contacts, expand referral network, attract new mortgage business, retain and grow existing business
Individually or jointly lead or participate in Home Buyer Seminars, Lobby Days, industry events, military events, and other member educational opportunities within assigned markets
Provide mortgage educational training opportunities and support to internal partners; may assist with loan volume overflow, attend branch meetings and provide mortgage updates, address related questions or concerns
Develop, promote, and maintain the growth of productive business relationships to further expand real estate lending business
Involved in driving continuous process improvement to enhance mortgage experience quality for all related parties; maintain high operational efficiency
Perform other duties as assigned
Qualifications
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Significant outside sales or business development experience - 3 years minimum desired, mortgage preferred
Experience in building long term networking relationships, preferably in fostering real estate lending business
Familiarity with mortgage lending products, services, programs, policies and procedures
Working knowledge of applicable federal and state laws, rules and regulations
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Expert skill in developing and presenting sales presentations
Expert skill building effective relationships through rapport, trust, diplomacy and tact
Expert organizational, planning and time management skills
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert verbal and written communication skills
Effective word processing, spreadsheet and presentation software skills
Effective relationship cultivation and consulting skills
Advanced skill identifying appropriate referral sources
Advanced skill in developing and maintaining business relationships
Desired Qualifications
Bachelor's degree in Finance, Economics, Business Administration, or related field, or the equivalent combination of education, training and experience
Prior mortgage or real estate experience
Thorough understanding and knowledge of the local real estate market and the mortgage industry
Advanced knowledge of mortgage lending products, services, programs, policies and procedures
NMLS (Nationwide Mortgage Licensing System and Registry) designated
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: Portsmouth, New Hampshire
This position is not a full time telework opportunity. This is a hybrid position, which will require daily physical presence in the Portsmouth, NH area for the purpose of working with various vendors. Additionally, position will require physical presence in Middletown, Rhode Island once a month. Travel expenses for mileage will be reimbursed
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
--- Military Times 2022 Best for Vets Employers
--- WayUp Top 100 Internship Programs
--- Forbes 2022 The Best Employers for New Grads
--- Fortune Best Workplaces for Women
--- Fortune 100 Best Companies to Work For
--- Computerworld Best Places to Work in IT
--- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
--- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Fall River , Mortgage Business Development Officer (Portsmouth, NH), Other , Middletown, Massachusetts