Relationship Banker - Aquidneck Island
Company: BankNewport
Location: Middletown
Posted on: May 26, 2023
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Job Description:
Overview:Offering new and exciting career opportunities,
BankNewport is committed to providing our employees the resource
and guidance to develop careers that are challenging and
rewarding.So if you're looking for a great professional
opportunity, know that BankNewport will empower and invest in
you.The Relationship Banker is a sales-solution, service, and
transaction provider for all consumer and business customers.
Through financial conversations, Relationship Bankers are trusted
banking advisors responsible for identifying customer needs while
deepening relationships by recommending appropriate sales and
service solutions. This is a cross-functional team member empowered
to create an exceptional customer experience from initial greeting
to fulfillment. Relationship Bankers will engage in sales and
solution activities which supports Bank
strategy.Responsibilities:Performs any functions necessary, within
scope of authority and expertise, to provide the highest level of
service and responsiveness to customers.Provides a best-in-class
customer experience by accurately processing transactions and new
account openings in a timely and professional manner.Proactively
conducts financial conversations with customers to identify banking
needs. Uses discovery techniques to match needs with BankNewport
solutions.Meet individual and branch sales goals by maximizing each
customer interaction and through proactive prospecting activities
such as reviewing customer profiles, outbound calling, and
community activities. Fully understands and participates in the
Retail Incentive Plan.Markets a full range of consumer and small
business banking services to existing customers and prospects.Opens
consumer & small business accounts, originates and closes loans,
performs maintenance changes to existing accounts, answers customer
questions and resolves account related problems.Fully adopt and
utilize the customer relationship management system and on-boarding
process to provide exceptional internal & external customer
experiences.Demonstrates ownership of any customer problem or
request by utilizing available resources and following up to ensure
effective resolution and customer satisfaction.Demonstrates expert
Digital Banking knowledge and proficiency. Advise customers on all
bank delivery channels and services such as ATM/PTM functionality
and digital banking services including mobile banking, bill pay,
Zelle, and other services.Adhere to all bank policies and
procedures, audit, regulatory and security guidelines.Performs any
functions necessary, within scope of authority and expertise, to
provide the highest level of service and responsiveness to internal
and external customers.A Relationship Banker may be asked to
fulfill certain supervisory responsibilities by the Branch Manager
and/or Assistant Manager. These responsibilities include - opening
and closing the branch, vault cash, performing quarterly audits,
supervisor overrides, and service charge reversals. The ideal
candidate must have an overall performance rating of 3 or above
while exhibiting sound judgement. This designation of
responsibilities allows the Relationship Banker the opportunity to
develop into the Sr. Relationship Banker as applicable.Processes
and settles ATM work or Vault cash as needed.Provides flexibility
of coverage during branch hours of operation and at other branches
as needed.Performs related and unrelated duties as may be
needed.SUPERVISORY SCOPENo supervisory responsibilityINDEPENDENT
ACTIONPerforms work within established guidelines and according to
specific procedures. Refers problems to immediate
supervisor.Qualifications:QUALIFICATIONS1-2 year experience as a
teller, banker, or equivalent retail sales or banking experience
required; customer service experience and needs-based banking sales
preferred.At least 6 months cash handling experience.Must be
proficient with technology and digital banking services; Microsoft
Office, specifically word and excel and possess familiarity with
technical devices including tablets and smartphones.Must have
excellent customer service, communications, problem solving and
organizational skills.Must be able to handle multiple tasks
simultaneously.Must be a team player.BANKNEWPORT CORE VALUESWe
celebrate individualityWe empower employees to be creative problem
solversWe invest and take the time to really get to know our
customersWe commit to serving the financial needs of Rhode
Islander'sAny physical demands or work conditions described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.BankNewport is
committed to a policy of Equal Employment Opportunity and will not
discriminate against an applicant or employee on the basis of race,
color, religion, creed, national origin or ancestry, sex, age,
physical or mental disability, veteran or military status, genetic
information, sexual orientation, gender identity or expression,
pregnancy, childbirth or related medical conditions, military
service, marital status, or any other legally recognized protected
basis under federal, state or local laws, regulations or
ordinances
Keywords: BankNewport, Fall River , Relationship Banker - Aquidneck Island, Other , Middletown, Massachusetts
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