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Office Mgr

Company: Lifespan Corporation
Location: Tiverton
Posted on: November 16, 2022

Job Description:

Summary:

The

Office Manager reports

to the Dept Head/Practice Manager. Oversees

the daily non-clinical administrative operations of assigned office(s) and

supervises non-clinical office staff.

Participates in the creation of office policies and procedures and

ensures their implementation especially in the area of patient service.

Trains schedules and supervises office staff to ensure adequate clinician

support. Works collaboratively with the billing

team to ensure staff compliance with billing requirements to maximize revenue

collection. Participates in implementing

new programs and makes recommendations for change to promote office efficiency

and effectiveness.

Responsibilities:

Develops

and maintains working knowledge of outpatient medical practice to maximize

operational effectiveness. Participates

in overall planning of office activities to accomplish the practices mission

and long and short term goals.

Supervises

the daily activities of the staff.

Appropriately assigns tasks to support staff establishes deadlines for

work assignments and monitors completion.

Ensures that offices are properly staffed and all functions are

performed efficiently. Ensures adequate

staff training in all office processes and computer programs.

Oversees

and ensures access to care by providing guidance on triaging patient phone

calls appointment scheduling and patient registration. Manages patient flow to ensure a prompt

organized and pleasant patient experience.

Recommends opportunities for increased efficiency.

Under

the direction of the manager assists in managing provider schedules including office clinical and call schedules as

required.

Ensures

adequate administrative support for clinicians.

Oversees

facility maintenance and acquisition of capital items.

Ensures

adequate inventory of all office and medical supplies and the maintenance of

office equipment. Orders office and

medical supplies as required.

Provides

data regarding provider activity and productivity and other statistical

information as requested.

Remains

current with Evaluation and Management (E&M) Guidelines compliance

regulations charge posting procedures and system reports. In collaboration with the billing team

ensures the accuracy and timeliness of front end billing activities including

obtaining complete demographic and insurance information and any required

referrals notifications and authorizations.

Develops

and monitors processes for ensuring patient family practice physician and referring

physician satisfaction. Ensures

excellent communication with referring physician offices and inpatient

departments. Ensures all activities meet or exceed patient expectations.

Effectively

manages the Human Resources function. Participates

in recruiting new staff members conducts performance evaluations including

recommending corrective action and manages employee improvement plans. Provides for continuing development of staff

and conducts staff meetings regularly to ensure that new and/or changed

policies and procedures are communicated and that operational issues are

addressed.

Participates

in or leads various teams related to quality improvement as necessary.

Preserves

and protects patient and employee right to confidentiality

Advises

director of actual or potential problems related to regulatory compliance. Implements approved programs to ensure

compliance.

Performs

other related duties as required.

Other information:

BASIC KNOWLEDGE:

mso-bidi-font-size:10.0pt"> Graduate of an accredited medical business education

program or equivalent experience required.

Minimum high school diploma.

Bachelors degree in management business administration or health care

administration preferred.

EXPERIENCE:

Two

years related experience in the

management or administration of a physician practice or hospital outpatient

department.

mso-bidi-font-size:10.0pt"> Demonstrated ability to manage office operations and

supervise staff effectively. Excellent

communication and interpersonal skills.

Strong working knowledge of computer business applications.

SUPERVISORY RESPONSIBILITY:

Supervision

of up to 15 office support staff.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: LPG-Tiverton-711 Main Rd USA:RI:Tiverton

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

Keywords: Lifespan Corporation, Fall River , Office Mgr, Other , Tiverton, Massachusetts

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