Field Service Tech I

Company: International Gaming Technology Inc.
Location: Tiverton
Posted on: June 6, 2021

Job Description:

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

Performs a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the sub-assembly level and boards, under general supervision. Provides superior customer service to casino patrons and venue management.

• Provides customer service support on casino floor.
• Assists in the resolution of player disputes.
• Performs regularly scheduled preventive and routine maintenance on machines such as paper fills, bill jams and paper jams.
• Maintains comprehensive knowledge of venue-specific policies within the assigned jurisdiction.
• Performs installations, de-installations and relocations of video gaming devices.
• Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.
• Communicates effectively and efficiently with floor attendants.
• Uses technical manuals in the repair/maintenance of Video Gaming devices.
• Must be able to frequently lift up to 50 pounds. Loads/unloads trucks.

Qualifications

• High School graduate or GED equivalent.
• One or more years of customer service experience.
• Will be required to apply for Gaming License in the appropriate jurisdictions.
• Must be able to work in a smoking environment.
• Physical requirements involve walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time
• Candidate must have strong mechanical reasoning skills and the ability to work independently.
• Limited travel between casino facilities (Twin River and Tiverton Casino)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Keywords: International Gaming Technology Inc., Fall River , Field Service Tech I, Other , Tiverton, Massachusetts