Senior Director, Operations

Company: Cresco Labs
Location: Fall River
Posted on: March 1, 2026

Job Description:

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. Mission Statement At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. Job Summary The Sr Director, Operations is responsible for all operational activities within the facility. More specifically, this position is directly responsible for all Cultivation, Processing, Laboratory, Extraction, Food and Beverage Production, Packaging, Order Fulfillment, Engineering, Maintenance, Materials Management, and Logistics at the site. The Sr Director, Operations ensures standardization of all departments to the corporate center of excellence (COE) initiatives, drives consistent delivery of finished products for our customers through key metrics such as schedule adherence and cycle time, and promotes a culture of continuous improvement where employees and staff are empowered to elicit changes improving the company’s bottom line. This position will report directly to the Vice President, Operations. Core Job Duties Accountable for P&L performance for the facilities. Improves efficiency of operations by driving key KPIs cross-functionally such as: Schedule Adherence Cycle Time % Yield across the different departments Dispensary Acceptance Rate Inventory Days on Hand (DOH) Lead operational management teams, including site directors, by making data driven decisions that maximize Cresco’s shareholder value through support of financial latest estimates (LE), ensuring compliance to the corporate COE initiatives, and driving cross-departmental efficiencies Partners with corporate counterparts in Quality, Security, Safety, HR, and Compliance to ensure facilities are maintained to state regulatory, OSHA, and Cresco quality and HR standards Evaluates and implements new strategies to improve the efficiencies between Operations/Supply Chain, Sales, IT, Accounting and HR Manages the overall welfare of the team through training, coaching, and leading by example Address company policy violations and work in conjunction with HR and direct managers to administer disciplinary action Approve/deny internal costs and reimbursements; i.e. employee engagement and development, lunches, etc. Actively seeks out opportunities to train employees on new technology/industry trends Required Experience, Education and Skills Associates or Bachelors Degree in Operations, Supply Chain, Business Management, or related field; Masters degree, a plus 8 years in Operations Management with experience running large cross-functional organizations with production totaling over $100MM annually Project management experience required Excellent written and verbal communication skills Ability to manage cross-functional stakeholders and Experience managing unionized facilities, a plus Demonstrated experience in a warehouse setting, production line environment, GMP/SQF/OSHA/ISO preferred; cannabis industry experience a plus Experience leading an organization in a highly regulated environment Effective solutions-based attitude and team-focused management style Strong ability to multitask and work through constant interruption in a fast-paced environment Proficient in all Office Suites (Google, Microsoft Office) and ability to learn seed-to-sale tracking system Benefits Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $165,000 - $190,000 USD Additional Requirements Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Keywords: Cresco Labs, Fall River , Senior Director, Operations, Manufacturing , Fall River, Massachusetts