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Technical Support Specialist

Location: Fall River
Posted on: June 9, 2018

Job Description:

Technical Support Specialist Programming & Development - Massachusetts At MEDITECH, we are committed to providing our customers with the service and care that they need. The primary role of the Technical Support Specialist position is to support our hardware partners and vendors, internal and external customers with software, hardware, connectivity, network, and functionality issues. As a member of our Client Services team, your job would involve: Identifying and troubleshooting technical issues related to hardware, network, operating systems and database Configure, support and troubleshoot backup issues in the MEDITECH environment Performing system software installation Analyzing server, storage and network performance data to determine root cause of hardware-related performance issues Analyzing captures of network communication using packet analyzers to troubleshoot and resolve network communication issues Installing and configuring MEDITECH proprietary system support utilities Perform database analysis and repair using MEDITECH proprietary tools Configure, support and troubleshoot printing issues in the MEDITECH environment Communicating with applications support personnel at MEDITECH Providing ongoing technical support to our customers Acting as a direct resource for our customers What You Should Have Knowledge of the fundamentals of network architecture and components, telecommunications hardware and protocols, remote access software, serial data communications, input/output devices commonly used in a hospital and office environment, TCP/IP protocols, and PC hardware required Bachelor's or Associate's degree preferred, with coursework in a computer programming related field (i.e. Computer Science, Mathematics, Engineering) Familiar with Windows Server, desktop and mobile computing environments as well as other Microsoft applications LAN/WAN and PC maintenance skills Flexible and aggressive approach to problem solving Exceptional written and verbal communication skills Strong analytical skills and problem solving skills Ability to multi-task in a fast-paced environment In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas. This opportunity is available at our following location(s): Fall River Framingham Westwood (Lowder Brook) Associated topics: client support, customer support, desk, excel, help desk, information technology help desk, information technology support, technical support, technical support specialist, troubleshoot

Keywords: MEDITECH, Fall River, Technical Support Specialist, IT / Software / Systems, Fall River, Massachusetts

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