System Support Analyst/Salesforce Administrator

Company: The Liberty Mutual Foundation
Location: Boston
Posted on: May 9, 2025

Job Description:

Pay PhilosophyThe typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and offers opportunities for growth as employees develop within the role. Some roles at Liberty Mutual have a compensation plan that may include commission and/or bonus earnings, which vary based on multiple factors outlined in the plan.DescriptionJoin US Retail Market's (USRM) Experience department as a Systems Support Analyst II on our Salesforce admin team! You will leverage your business analysis and Salesforce admin skills to build solutions and collaborate with like-minded teammates. This role involves working within an agile squad, engaging with business stakeholders and IT partners to develop and enhance technical solutions using various Salesforce products to support business processes and operations. Responsibilities include researching and analyzing to create business requirements, providing system support, and handling data requests. As a Salesforce admin, you'll configure Salesforce, create reports and dashboards, and ensure quality delivery. This position offers a chance to contribute to a high-performing team impacting sales, service, and marketing domains.This is a remote position; however, you will be required to visit the office twice a week if you reside within 50 miles of Boston, MA; Seattle, WA; or Portsmouth, NH. This policy may change.Responsibilities include:

• Carrying out intermediate-level Salesforce configuration enhancements to facilitate project delivery.
• Analyzing and documenting moderate-complexity business problems and providing recommendations based on research.
• Translating business requirements into user stories and developing solutions through configuration and development.
• Assisting in developing test plans and conducting user acceptance testing.
• Participating in release coordination, providing production support, and handling advanced reporting and analysis.
• Maintaining weekly, monthly, and ad hoc data load processes as needed.
• Developing communication plans and effectively communicating solutions to build strong customer relationships.
• Preparing user documentation and training materials.Qualifications

• Bachelor's degree in business or a technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• Knowledge of business operations, objectives, strategies, and processes.
• Understanding of IT concepts, strategies, and methodologies.
• Familiarity with diverse technologies and current architectures.
• Understanding re-engineering challenges.
• Skills in object, data, or process modeling; financial analysis; and business process design.
• Negotiation, oral, and written communication skills.About UsLiberty Mutual is committed to fostering an inclusive environment where employees from all backgrounds can build meaningful careers. We offer comprehensive benefits and learning opportunities to support professional and personal success. We believe progress happens when people feel secure, providing protection for the unexpected with care. Our diverse, equitable, and inclusive workplace is supported by Employee Resource Groups (ERGs) that promote connection and engagement. We value your dedication and integrity, offering benefits that support your well-being. Learn more at .Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected basis.
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Keywords: The Liberty Mutual Foundation, Fall River , System Support Analyst/Salesforce Administrator, IT / Software / Systems , Boston, Massachusetts