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Off Hours Technical Support Specialist (Hybrid)

Company: Meditech
Location: Fall River
Posted on: May 10, 2022

Job Description:

Customer Support & Training - Massachusetts, US Description The Off Hours Technical Support Specialist is responsible for front-line technical support of our Enterprise Health Record, operating in both on-premise and hosted environments. You will focus on maximizing system uptime by quickly researching and resolving technical issues. These issues may be identified during system monitoring or detected by customers. This includes issues related to software, hardware, connectivity, networking, and functionality issues in customer-facing applications. As a member of our Off Hours Client Services team, your job would involve:

  • Identifying and troubleshooting technical issues related to hardware, networking, operating systems, database, cloud structures, and related areas
  • Working with other members of the Off Hours technical team to triage and resolve identified issues, including those they may lie in the infrastructure and/or in our applications
  • Acting as a front-line technical resource for recognizing and resolving technical issues in the healthcare field, understanding the critical nature of any system disruption in a healthcare setting
  • Working on scheduled customer technical projects, meant to limit customer downtime by doing them off hours. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. What You Should Have
    • Bachelor's or associate's degree with coursework in a computer programming-related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred
    • Familiarity with Windows Server and desktop environments
    • Familiarity with cloud computing, focusing on Google Cloud Platform (GCP)
    • LAN/WAN and PC maintenance skills
    • Experience with database management and architecture
    • Flexible and aggressive approach to problem solving
    • Exceptional written and verbal communication skills
    • Strong analytical skills and problem solving skills
    • Ability to multitask in a fast-paced environment COVID-19: This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas. This opportunity is available at our following location(s):
      • Fall River
      • Westwood (Lowder Brook) Fall River: Tuesday - Friday, 12:0am to 9:00am, 15% shift differential Westwood (Lowder Brook): Friday - Sunday, 7:00pm to 7:00am

Keywords: Meditech, Fall River , Off Hours Technical Support Specialist (Hybrid), IT / Software / Systems , Fall River, Massachusetts

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