Resident Experience Coordinator

Company: RMS Property Management
Location: Hartford
Posted on: February 19, 2026

Job Description:

Job Description Job Description ROLE SUMMARY: The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager. ROLE RESPONSIBILITIES: Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand Plan and host resident events Give tours of the building and units to prospective renters – both walk-ins and appointments Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies Assist and welcome residents moving into the building Monitor the building for maintenance needs and communicate to Maintenance Staff Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information Work with the back-office staff on any payment issues Organize mail & packages Monitor parking garage Enforce community rules Establish partnerships and engage the local community Handle ad-hoc tasks as needed ROLE REQUIREMENTS Hospitality experience preferred Outgoing personality Positive energy and willingness to learn Training will be provided This is a full-time position, and candidates will be required to work weekend and/or varying shifts (9am-6pm or 3pm-11pm)

Keywords: RMS Property Management, Fall River , Resident Experience Coordinator, Hospitality & Tourism , Hartford, Massachusetts