Retail Parts Pro
Company: Advance Auto Parts
Location: Fall River
Posted on: June 25, 2022
Job Description:
Retail Parts ProAt Advance Auto Parts, a Retail Parts Pro (RPP)
is part of the management team and responsible for growing the
sales of automotive parts and related merchandise in accordance
with company standards. - The Retail Parts Pros must be committed
to inspiring our team, helping our customers succeed, and growing
the retail business profitably and with integrity.A Retail Parts
Pro at Advance Auto Parts is responsible for: -
- Being an "A' player on the Advance Auto Parts team
- Having a passion for serving our customers and offering
superior service to every customer, every day
- Being actively engaged in our business and bringing their best
to work every day
- Being committed to improving themselves, their fellow Team
Members and our company
- Working to exceed their individual and store targets every
day
- Offer a superior shopping experience to every customer in a way
that drives up our DIY traction scores and helps the store achieve
full potential. Key Focus Areas:
- Providing Legendary Customer Service - -
- Knowing retail metrics
- Executing on daily, weekly and period goals to drive profitable
retail growth Essential Job Skills needed to be a Successful Retail
Parts Pro include ability to:
- Work with General Manager to produce a consistently winning
store
- Communicate effectively, verbally and in writing
- Build strong relationships (team, customers, peers, Store
Support Center Team Members and supervisor)
- Transfer parts knowledge to all store team members to help
increase the stores product knowledge and sales
- Ability to effectively plan, delegate and hold others
accountable for their individual and store results.
- Effectively execute all key tasks, critical to supporting our 4
key strategies (Transform DIY, Accelerate Commercial, Availability
and Service Excellence), including attachment selling, selling
premium parts, etc.
- Maintain high standards of customer service and create a
superior customer experience for each customer by promptly greeting
them and helping them locate the right merchandise for their
project
- Maintain and develop a comprehensive product knowledge
- Maintain an awareness of and achieve maximum results on all
promotions and advertisements
- Execute merchandise moves, stocking and display with high
housekeeping standards
- Participate in inventories and periodic cycle counts
- Ring sales at register and provide prompt and expedient
service
- Build customer loyalty and aid customers in locating the right
merchandise for their project
- Use computers accurately and effectively
- Work well in a diverse, fast-paced and results-oriented retail
environment
- Produce consistently high sales averages
- Manage time effectively
- Demonstrate strong organizational skills
- Be punctual and at work as scheduled Key Duties and
Responsibilities: - -
- Responsible for working with the General Manager to lead the
store team and grow the retail business in conformity with the
company's 4 key strategies and 3 core values
- Maintains rapport with current retail customers in order to
keep abreast of their needs
- Consistently provides professional, courteous and prompt
customer service to both retail and commercial customers, utilizing
parts experience and knowledge to insure complete customer
satisfaction
- Delegates or completes the marking and storing of parts in
stockroom according to prearranged system
- Assists in managing inventory and the appearance of Parts
Department
- Completes all required training materials, attends all
scheduled company meetings, and meets or exceed all assigned sales
goals or quotas
- Utilizes a strong knowledge of automotive systems, categories
of merchandise, warranties, and Company Policies to make
recommendations and suggestions to customers to gain their
confidence and business
- Thorough understanding of automotive principles and the ability
to diagnose problems and recommend solutions
- Performs other assigned store duties that include, but are not
limited to, stocking, cleaning, sales, customer service,
cashiering, truck loading/unloading, delivering, and inventory
management
- Demonstrating an eagerness to be a team player and assist in
other functions as assigned by the store management team Work
Schedule: - -
- Must have a flexible schedule that would allow you to work an
assortment of days, evenings, and weekends as needed to provide
quality service and grow the business profitably and with
integrity. Job Requirements:Retail Parts ProPrior Experience that
sets a Professional Sales Associate up for Greater Success
- 3-5 years of prior automotive parts experience is
preferred
- 2-3 years of previous management experience is preferred
- History of successful job performance
- Working knowledge of automotive systems
- Diagnostic ability to include: -internal engine, suspension,
brakes, electronic, exhaust, and all other related systems for an
automobile
- ASE certification preferred, but not required
- Proven ability to work in a fast-paced and highly dynamic work
environment
- Must possess good verbal communications skills, including good
salesmanship abilities
- Must have a valid driver's license and be able to become fleet
safety certified Education/License Requirements: -
- High School diploma and/or GED Physical Demands:The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job, with or without reasonable accommodation. -While
performing the duties of this job, the employee will predominantly
be walking or standing. -The employee is required to be able to
talk and hear, and use hands and fingers to handle or feel; reach
with hands and arms; climb or balance; and stoop, kneel, crouch, or
crawl. -The employee must frequently lift and/or move up to 50
pounds and occasionally lift and/or move up to 100 pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, depth perception, and ability to
adjust focus.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job, with or
without reasonable accommodation.While performing the duties of
this job, the employee is usually working inside; however, they
will occasionally be outside and exposed to various weather
conditions while performing such tasks as installing batteries and
wiper blades. -The employee is also occasionally exposed to moving
mechanical parts; high, precarious places; toxic or caustic
chemicals; risk of electrical shock; explosives; and vibration.
-The noise level in the work environment is usually moderate.If you
are interested in joining Advance Auto Parts at this exciting time
-of our growth and you meet or exceed the qualifications, click on
the Apply button below.
Keywords: Advance Auto Parts, Fall River , Retail Parts Pro, Hospitality & Tourism , Fall River, Massachusetts
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