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Medical Assistant

Company: Steward Health Care System
Location: Fall River
Posted on: May 12, 2019

Job Description:

POSITION SUMMARY:The Medical Assistant position serves to coordinate the daily health care delivery system in the EKG Department.-- The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, physicians and other staff in department.-- On a daily basis, the incumbent will perform a wide variety of computer, clerical, scheduling, EKG, Phlebotomy, and Supply functions necessary for the operation of the medical practice with minimal supervisionKEY RESPONSIBILITIES:-----Notifies physician and other practice staff of any missing information related to patient encounters/visits-----Obtains diagnostic reports/medical information as required for procedure-----Secures discharge record and/or test/procedure results from source where service was scheduled-----Prepares patient record for procedures and assures that record is complete-----Greets patients and offers assistance within scope of responsibility-----Answers the telephone in a prompt and courteous manner-----Responds to patient and staff questions in an appropriate manner-----Triages phone calls for appropriate administrative and/or clinical response-----Notifies physician and/or other clinical staff of emergent problems Obtains patient vital signs as needed-----Updates medical/surgical/social history in medical record-----Updates medication list in medical record-----Obtains and processes patient lab specimens in a timely manner-----Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stocked-----Assists and serves as an observer for patient exams when requested by physician-----Handles triage calls under an RN's-- supervision-----Provides-- patient education information under the-- direction and supervision of an RN-----Actively participates in the orientation and training of new employees-----Demonstrates-- proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization-----Gives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications.-----Contributes to the efficient operation of the department including monitoring inventory and orders supplies as needed-----Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department-----Takes initiative during assigned shift, as patient-- volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service-----Obtains, documents accurately and relays pertinent clinical/demographic information-- to alleviate delays and errors ensuring proper procedure is always performed-----Checks patient I.D. and verifies name and date of birth-- before any procedure is performed-----Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices-----Regularly consults with available personnel such as staff technologists, lead technologists, RN, Huc/NA, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more-----Always responds to changes in scheduling quickly and accepts responsibility for this action-----Promotes a spirit of cooperation through frequent communication-----Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage-----Response rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others-----Remains in control and supportive of patient, staff and others as workload and stress escalate.-----Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism - even when under pressure or stress.-----Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities.-----Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed-----Participates in the preparation and "time out" process of procedures.-----Continually strives to improve the technical quality of EKG images and improve technique-----Obtain blood from infants, toddlers, children, adolescents, adult and geriatric patients for laboratory analysis.-----Properly identifies patients, labels specimens with appropriate information and places the bar code label in the proper position.REQUIRED KNOWLEDGE & SKILLS:-----Effective communication-----Critical thinking skills.-----Customer service-----Organizational, time management and multi-tasking ability required.-----Enthusiastic and optimistic-----Knowledge of medical terminology-----Bilingual highly desiredEDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:Education:-- Training and certification in medical assistant curriculum, and high School Diploma or GED requiredExperience: Minimum of one year working in medical practice experience required; and/or graduate of a certified Medical Assistant training program.--Certification/Licensure:-- BLS preferredSoftware/Hardware:-- Basic computer literacy required. Electronic Medical Record Documentation

Keywords: Steward Health Care System, Fall River , Medical Assistant, Healthcare , Fall River, Massachusetts

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