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Medical Assistant

Company: Steward Health Care System
Location: Fall River
Posted on: April 11, 2021

Job Description:

Location: Saint Anne's HospitalPosted Date: 12/31/2020POSITION SUMMARY: (Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)The medical assistant position serves to coordinate the daily health care delivery system in the medical office. The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, physicians and other staff in department. On a daily basis, the incumbent will perform a wide variety of computer, l, clerical, scheduling, and supply functions necessary for the operation of the medical practice with minimal supervisionKEY RESPONSIBILITIES:(Use bullets for specific responsibilities)Notifies physician and other practice staff of any missing information related to patient encounters/visitsObtains diagnostic reports/medical information from outside sourcesSecures discharge record and/or test/procedure results from source where service was scheduledPrepares patient record for office visit and assures that record is completePrepares letters for physician signatureGreets patients and offers assistance within scope of responsibilityAnswers the telephone in a prompt and courteous mannerResponds to patient and staff questions in an appropriate mannerTriages phone calls for appropriate administrative and/or clinical responseNotifies physician and/or other clinical staff of emergent problems Obtains patient vital signs and records the same in patient chartUpdates medical/surgical/social history in medical recordUpdates medication list in medical record, gives updated list to patient, and faxes to PCPAssist MD with electronic prescription preparationObtains and processes patient lab specimens in a timely manner as per the department procedure for urine collection Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stockedAssists and serves as an observer for patient exams when requested by physicianHandles triage calls under an RN's supervisionProvides patient education information under the direction and supervision of an RNActively participates in the orientation and training of new employees Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilizationGives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications.Contributes to the efficient operation of the department including monitoring inventory and notifying supervisor when stock is low, in a timely mannerTakes the initiative to maintain order and cleanliness in assigned rooms and throughout the departmentTakes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire serviceObtains, documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performedChecks patient I.D. and verifies name and date of birth before any procedure or visit is performedEquipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devicesMaintains security of computer screens and computer information in accordance with departmental procedures, including signing off when not at work stationMaintains strict confidentiality of sensitive material and informationRegularly consults with available personnel such as staff technologists, lead technologists, nurses, OR techs, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn moreAlways responds to changes in scheduling quickly and accepts responsibility for this actionPromotes a spirit of cooperation through frequent communicationDemonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantageResponse rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and othersRemains in control and supportive of patient, staff and others as workload and stress escalate.Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism - even when under pressure or stress.Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities.Promptly notifies supervisor of equipment malfunctions, tags and notifies BiomedSchedules clinic visits and Medication Class at discharge of visitPerforms pre service processes as needed, such as initiate anti-coag process, pt 1 form/GATRA transportation, and prior authorization.Participates in the preparation and "time out" process of procedures.REQUIRED KNOWLEDGE & SKILLS:(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)Effective communication Critical thinking skills.Customer serviceOrganizational, time management and multi-tasking ability required.Enthusiastic and optimistic Knowledge of medical terminology Bilingual highly desiredEDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:Education: Training and certification in medical assistant curriculum or equivalent. High School Diploma or GED requiredExperience (Type & Length): Minimum of one year working in medical practice or equivalent experience preferred; and/or graduate of a certified Medical Assistant training program. Previous medical assistant experience and knowledge of medical practice operations preferredCertification/Licensure: BLS preferredSoftware/Hardware: Previous experience with hospital and medical practice billing/scheduling/information systems preferred. Basic computer literacy required. Electronic Medical Record Documentation Other:

Keywords: Steward Health Care System, Fall River , Medical Assistant, Healthcare , Fall River, Massachusetts

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