Local Hire (Customer Representative - Non-Medical Vaccine Support Staff)
Company: Department Of Homeland Security
Location: Middletown
Posted on: April 6, 2021
Job Description:
- Duties Help Duties Summary The Federal Emergency Management
Agency (FEMA) has an immediate need to employ residents of
Middletown, RI, Providence, RI and the surrounding areas as
temporary local hires to assist with disaster response and recovery
efforts. Local hire employees are local residents who aid in the
recovery of the community and help their fellow citizens in the
recovery process. Apply for this exciting opportunity! View common
definitions of terms found in this announcement. Learn more about
this agency Responsibilities The Department of Homeland Security
(DHS) is calling on those who want to help protect American
interests and secure our Nation. DHS Components work collectively
to prevent terrorism; secure borders and our transportation
systems; protect the President and other dignitaries; enforce and
administer immigration laws; safeguard cyberspace; and ensure
resilience to disasters. We achieve these vital missions through a
diverse workforce spanning hundreds of occupations. Make an impact;
join DHS. When disaster strikes, America looks to the Federal
Emergency Management Agency (FEMA). Now FEMA looks to you. Join our
team and use your talent to support Americans in their times of
greatest need. FEMA prepares the nation for all hazards and manages
Federal response and recovery efforts following any national
incident. We foster innovation, reward performance and creativity,
and provide challenges on a routine basis with a well-skilled,
knowledgeable, high performance workforce. Please visit
www.fema.gov for additional information. Local Hire employees:
- Help FEMA respond to, recover from and mitigate all hazards by
performing a variety of emergency management functions which are
not limited to disaster survivor assistance, conducting and
verifying damage assessments, and providing administrative,
financial and logistical support.
- A local hire's term of employment is 120 days. Local Hire
appointments may be extended, in 120 day increments, for a maximum
365 day appointment, based on the needs of the disaster.
- Work within 23 different Cadres which are groups of personnel
organized by operational function and FEMA Qualification System
(FQS) position.
- Each Local Hire is hired to a position within a Cadre based on
his or her skills and experience. FEMA is seeking candidates with
experience in customer service. As a Local Hire (Customer
Representative), you will assist with non-medical vaccine support
activities. The ideal candidate will possess strong communication,
interpersonal and customer service skills. In this position, you
will serve as a member of the non-medical vaccination support staff
at the Community Vaccination Center (CVC). Typical assignments
include:
- Greeting, guiding, and assisting individuals that enter the
CVC.
- Entering data into an automated tracking system and providing
other basic administrative support.
- Using Microsoft Office computer software to support
administrative assignments.
- Reviewing registration forms and requirements for Federal
and/or State vaccination programs and preparing
correspondences/communication for required follow-up actions.
- Observing and questioning patients' post-vaccination for
adverse reactions.
- Assisting with the set-up, signage, and traffic control at the
vaccination centers. Travel Required Occasional travel - Occasional
travel may be required. Supervisory status No Promotion Potential
00
- Job family (Series) 0301 Miscellaneous Administration And
Program
- Requirements Help Requirements Conditions of Employment
- You must be a U.S. citizen to be considered for this
position.
- You must successfully pass a background investigation.
- Selective service registration is required for males born after
12/31/59.
- Please review "Other Information" section for additional
conditions. To ensure the accomplishment of our mission, DHS
requires every employee to be reliable and trustworthy. To meet
those standards, all selected applicants must undergo, successfully
pass, and maintain a background investigation for Public Trust as a
condition of placement into this position. This may include a
credit check after initial job qualifications are determined, a
review of financial issues, such as delinquency in the payment of
debts, child support and/or tax obligations, as well as certain
criminal offenses and illegal use or possession of drugs (please
visit: Mythbuster on Federal Hiring Policies for additional
information). For more information on background investigations for
Federal jobs please visit OPM Investigations. Please ensure you
meet the qualification requirements described below. Qualifications
This is an open continuous announcement which will remain open
until 11:59 pm EST on 05/03/2021. Applications will be reviewed for
consideration and referral approximately weekly until requirements
are met. All applicants received by the cut-off date will be
reviewed for qualifications. Those found qualified and requesting
consideration, will be referred for consideration for open
positions. FEMA is an Equal Opportunity Employer. Salaries are
comparable to local pay rates. FEMA's mission is to support our
citizens and first responders to ensure that as a nation we work
together to build, sustain, and improve our capability to prepare
for, protect against, respond to, recover from, and mitigate all
hazards. STAFFORD ACT EXCEPTED SERVICE APPOINTMENTS: The Local Hire
Program is an appointment type granted under the Robert T. Stafford
Disaster Relief and Emergency Assistance Act, Section 306 (b),
which authorizes FEMA to appoint such temporary employees as
necessary to accomplish work authorized under the Act. Appointments
under this authority within FEMA are made to the excepted service
and are nonpermanent in nature. To qualify for this position, you
must possess experience:
- Providing customer support for an organization/business;
- Assisting customers over the telephone or in-person to provide
customer support; and
- Utilizing computer software to support an
organization/business' customers. IN ADDITION:
- Minimum age of eighteen years of age is required.
- All candidates must be a high school graduate or possess a GED.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional,
philanthropic, religious, spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience. Your
application must show that you meet all requirements for this
position. You may be found "not qualified" if you do not possess
the minimum competencies required for the position. NOTE:
Qualifications are based on breadth/level of experience. In
addition to describing duties performed, applicants must provide
the exact dates of each period of employment (from MM/YY to MM/YY)
and the number of hours worked per week if part time. As
qualification determinations cannot be made when resumes do not
include the required information, failure to provide this
information may result in disqualification. Applicants are
encouraged to use the USAJOBS Resume Builder to develop their
federal resume. For a brief video on How to Create a Federal
Resume, click here. Current or former FEMA Reservists/DAE
employees: To accurately credit your experience for these
intermittent positions, make sure to list the dates (from MM/YY to
MM/YY) of each deployment, along with the job title and specific
duties you were responsible for during each deployment. Failure to
provide this information may result in disqualification.
Education
Keywords: Department Of Homeland Security, Fall River , Local Hire (Customer Representative - Non-Medical Vaccine Support Staff), Healthcare , Middletown, Massachusetts
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