Local Hire (Customer Representative - Non-Medical Vaccine Support Staff)

Company: Department Of Homeland Security
Location: Middletown
Posted on: April 6, 2021

Job Description:

• Duties Help Duties Summary The Federal Emergency Management Agency (FEMA) has an immediate need to employ residents of Middletown, RI, Providence, RI and the surrounding areas as temporary local hires to assist with disaster response and recovery efforts. Local hire employees are local residents who aid in the recovery of the community and help their fellow citizens in the recovery process. Apply for this exciting opportunity! View common definitions of terms found in this announcement. Learn more about this agency Responsibilities The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS. When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information. Local Hire employees:
  • Help FEMA respond to, recover from and mitigate all hazards by performing a variety of emergency management functions which are not limited to disaster survivor assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.
  • A local hire's term of employment is 120 days. Local Hire appointments may be extended, in 120 day increments, for a maximum 365 day appointment, based on the needs of the disaster.
  • Work within 23 different Cadres which are groups of personnel organized by operational function and FEMA Qualification System (FQS) position.
  • Each Local Hire is hired to a position within a Cadre based on his or her skills and experience. FEMA is seeking candidates with experience in customer service. As a Local Hire (Customer Representative), you will assist with non-medical vaccine support activities. The ideal candidate will possess strong communication, interpersonal and customer service skills. In this position, you will serve as a member of the non-medical vaccination support staff at the Community Vaccination Center (CVC). Typical assignments include:
    • Greeting, guiding, and assisting individuals that enter the CVC.
    • Entering data into an automated tracking system and providing other basic administrative support.
    • Using Microsoft Office computer software to support administrative assignments.
    • Reviewing registration forms and requirements for Federal and/or State vaccination programs and preparing correspondences/communication for required follow-up actions.
    • Observing and questioning patients' post-vaccination for adverse reactions.
    • Assisting with the set-up, signage, and traffic control at the vaccination centers. Travel Required Occasional travel - Occasional travel may be required. Supervisory status No Promotion Potential 00
      • Job family (Series) 0301 Miscellaneous Administration And Program
        • Requirements Help Requirements Conditions of Employment
          • You must be a U.S. citizen to be considered for this position.
          • You must successfully pass a background investigation.
          • Selective service registration is required for males born after 12/31/59.
          • Please review "Other Information" section for additional conditions. To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations. Please ensure you meet the qualification requirements described below. Qualifications This is an open continuous announcement which will remain open until 11:59 pm EST on 05/03/2021. Applications will be reviewed for consideration and referral approximately weekly until requirements are met. All applicants received by the cut-off date will be reviewed for qualifications. Those found qualified and requesting consideration, will be referred for consideration for open positions. FEMA is an Equal Opportunity Employer. Salaries are comparable to local pay rates. FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. STAFFORD ACT EXCEPTED SERVICE APPOINTMENTS: The Local Hire Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature. To qualify for this position, you must possess experience:
            • Providing customer support for an organization/business;
            • Assisting customers over the telephone or in-person to provide customer support; and
            • Utilizing computer software to support an organization/business' customers. IN ADDITION:
              • Minimum age of eighteen years of age is required.
              • All candidates must be a high school graduate or possess a GED. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your application must show that you meet all requirements for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here. Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification. Education

Keywords: Department Of Homeland Security, Fall River , Local Hire (Customer Representative - Non-Medical Vaccine Support Staff), Healthcare , Middletown, Massachusetts