Sr. Manager, Energy Efficiency & Customer Programs
Company: Liberty Utilities (Canada) Corp
Location: Fall River
Posted on: September 13, 2019
Sr. Manager, Energy Efficiency & Customer Programs
Energy & Efficiency
Fall River, MA
ALGONQUIN POWER & UTILITIES CORP IS A NORTH AMERICAN DIVERSIFIED
GENERATION, TRANSMISSION AND DISTRIBUTION UTILITY WITH $10+ BILLION
OF TOTAL ASSETS. (APUC) DELIVERS CONTINUING GROWTH THROUGH AN
EXPANDING PIPELINE OF RENEWABLE ENERGY DEVELOPMENT PROJECTS,
ORGANIC GROWTH WITHIN ITS REGULATED DISTRIBUTION AND TRANSMISSION
BUSINESSES, AND THE PURSUIT OF ACCRETIVE ACQUISITIONS.
THE DISTRIBUTION BUSINESS GROUP (LIBERTY UTILITIES) PROVIDES RATE
REGULATED WATER, ELECTRICITY AND NATURAL GAS UTILITY SERVICES TO
OVER 750,000+ CUSTOMERS IN THE UNITED STATES. THE TRANSMISSION
BUSINESS GROUP INVESTS IN RATE REGULATED ELECTRIC TRANSMISSION AND
NATURAL GAS PIPELINE SYSTEMS IN THE UNITED STATES AND CANADA.
THE GENERATION BUSINESS GROUP (LIBERTY POWER, FORMERLY KNOWN AS
ALGONQUIN POWER) OWNS A PORTFOLIO OF REGULATED AND LONG TERM
CONTRACTED NORTH AMERICAN BASED WIND, SOLAR, HYDROELECTRIC AND
THERMAL POWERED GENERATING FACILITIES REPRESENTING MORE THAN 1.5+
GW OF INSTALLED CAPACITY.
Our vision is to be the utility company most admired by customers,
communities and investors for our people, passion and
As the Senior Manager, Energy Efficiency & Customer Programs you
would be responsible for providing leadership to multi-state teams
in the Company's design, development and implementation of gas and
electric energy efficiency and customer programs for NH, MA, the
Central Region and, potentially in the future, other areas of the
company. This senior manager oversees the design, strategy,
planning, research, marketing, implementation, tracking, regulatory
reporting and compliance of the company's natural gas and electric
energy efficiency, and related, programs to residential, commercial
and industrial customers. The position develops long-term business
plans for influencing market adoption of energy efficiency services
in the residential, commercial, industrial and municipal sectors,
and manages an internal team of analysts and program coordinators
as well as an external team of program implementation
sub-contractors in order to ensure timely and professional
completion of all tasks and to achieve specific program goals. This
manager is also responsible for extensive regulatory interactions
and negotiations, as well as collaboration with other utility and
non-utility stakeholders, to drive strategy and achieve goals.
ACCOUNTABILITIES Lead the design and development of the Company's
natural gas and electric energy efficiency programs and oversee the
development and implementation of the Company's 3-year energy
efficiency program plans, filings, budgets, goals, and overall
operation of the residential and commercial & Industrial sector
program delivery in compliance with all relevant state regulations
* Establish marketing strategies and create multi-channel
communications plans to drive customer and various market sector
participation in energy efficiency programs.
* Monitor and conduct research, analyze data, investigate and
identify customer trends and new and innovative program strategies
to capture additional energy efficiency opportunities.
* Lead the development and management of program benefit/cost
effectiveness modeling, including all program and project savings
calculations and validation of required inputs and assumptions.
* Represent and lead the Company on various joint utility energy
efficiency collaborative and national energy efficiency
* Create policies, procedures, project workflows and quality
control mechanisms for the cost effective implementation of energy
efficiency programs and achievement of the company's energy
efficiency savings and performance incentive targets.
* Oversee various market partners for contracted energy efficiency
implementation support services and periodically prepare and
solicit comprehensive requests for proposals from contractors,
vendors and other external agents.
* Collaborate with Business and Community Development to ensure
that energy efficiency options are effectively included in the
sales portfolio to maximize both sales growth as well as energy
efficiency results, while remaining within the limitations of the
* Manage the review process and approval of all energy efficiency
customer project offer letters, scope-of-work descriptions and
technical specifications, program savings calculations, vendor
invoices and customer rebates.
* Represent and promote the Company at customer and trade meetings,
events, presentations and regulatory proceedings.
* Produce and deliver all mandated monthly, quarterly, annual, and
ad-hoc reports related to the company's energy efficiency programs
to state regulators and independent system operator, along with
periodic reports to external agencies and government
* Lead and administer periodic analysis, evaluation, process,
impact, opportunity assessment, and measurement and verification
research studies to assess the company's energy efficiency program
* Provide expert testimony in support of the Company's energy
efficiency program activities during adjudicatory procedures.
* Assemble regular, and ad-hoc, internal management reports
including activity-to-goal status updates, program savings
estimates, budget performance and forecasts.
* Foster a high performance multi-state work group that is
results-driven where performance is measured on program
* Demonstrate and advocate behaviors necessary to enhance employee
morale, ownership/accountability and collaboration.
* Conduct regular meetings with direct staff, provide feedback and
coaching on team member performance and behavior, and provide
documentation for performance goals and personal development
EDUCATION & EXPERIENCE
* Advanced well-developed skills and knowledge within a specific
professional discipline involving the integration of theory and
principles with organizational practices and precedents
* Bachelor degree or equivalent
* 5-10 years of experience
* Travel Requirements - Some travel is required for this position.
Approximately 30-40% of time will be outside of assigned office
location. Both air and vehicle travel as well as occasional out of
country travel. A passport is required within 4 months of accepting
We are an equal opportunity employer and value each person s unique
background, diversity, experiences, perspectives and talents. Full
participation of all employees in a safe, healthy and respectful
environment is key to individual and company success. We are
committed to fully utilizing the abilities of all of our employees
and expect each of our employees to honor this commitment in their
As part of our commitment, we work to ensure our application
process is accessible to all candidates. If you require special
assistance or accommodation during the hiring process, please
notify the Talent Acquisition consultant.
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Keywords: Liberty Utilities (Canada) Corp, Fall River , Sr. Manager, Energy Efficiency & Customer Programs, Executive , Fall River, Massachusetts
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