Assistant Community Director
Company: Balfour Beatty Investments
Location: Middletown
Posted on: January 27, 2023
Job Description:
Balfour Beatty Communities is seeking applicants for an
Assistant Community Director -position. -
Who We Are
At Balfour Beatty Communities, we are dedicated to a singular
mission: delivering the quality communities people are proud to
call home. We believe exceptional living experiences can only be
created when -We Care-about our residents, our partners, our
communities and each other. Our culture of caring drives every
aspect of our business, guiding us to always do the right thing and
build meaningful connections as we fulfill the needs of our
residents and partners with sincerity, empathy and creativity.
Our Benefits: -
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following
employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and
personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental
leave.
- And more!
About the role
This position is responsible for aiding the Community Director and
site team in achieving highest levels of exceptional living,
customer service and financial performance metrics of the
installation and is expected, in the absence of the Community
Manager/Director, to perform their duties.
You may be eligible for a $500 net sign on bonus to be paid out in
your first paycheck
What you'll be doing
- Responsible for achieving budgeted occupancy, implementing
marketing strategy, and preparing market reports. Oversee
leasing/prospect management in accordance with our company
Exceptional Living policy and management of fair market rent
leases
- Responsible for Purchase Order Review, Invoice Processing, and
related vendor communications. Assists Residential Operations
Director/Manager with monthly/quarterly/annual financial reports.
Oversees rent and delinquency collections to include renewals,
setting fair market rent, and appropriate resident notices. Manages
MAC Allotments and Yardi database to ensure correct financial
information for each resident. Completes Move-In and Move-Out
Deposit Accounting and posting of related charges as
required.
- Maintains knowledge of legal documents and Polices &
Procedures. Maintains ongoing communication and collaboration with
military housing office on resolutions for escalated resident
issues and other housing related items. Manages partner COM
expectations.
- Ensures the highest level of resident experience and
satisfaction through responsive, consistent, positive, and
professional interactions with both employees and residents.
Monitors Customer Service Scores and implements action plans to
resolve reported issues.
- Daily engagement with Facilities Management team to provide
support and collaborate on resident issues and develop solutions.
Provide assistance and feedback when developing scopes of work
based on resident and property needs.
- Review team member work performance for accurate and timely
completion. Maintains knowledge of legal documents and company
policies and procedures and ensures team compliance. Confirms
property inspections are completed on a regular basis to identify
any deficiencies or issues that need to be addressed. Oversees
pre-inspections on move-ins to ensure homes ready for occupancy, as
well as move-out inspections using company software. Manage and
conduct on-site audits in software system to ensure compliance with
company policy
- Participates in the interviewing, hiring, and onboarding of new
team members. Trains team on policies and procedures, ensuring
accountability and coaching for success. Maintain promotion
pipeline and develop team members to achieve professional growth
and goals. Review team member work performance for accurate and
timely completion
-
Typical Physical Demands: Regularly use hands to manipulate tools,
controls, phones, and computer keyboard. Frequently stand, reach
with hands and arms, climb, balance, and stoop. Sit and stand to do
clerical work. Regularly lift and move office supplies up to 20
lbs. Work is performed in an office environment as well as at
multiple residential sites. Employee frequently interacts directly
with community management and other staff members during the
workday.
-Who we're looking for
- High School diploma or GED required. Associate's or Bachelor's
degree is preferred
- Minimum of two (2) years of experience in property management,
hospitality/resort industry, leasing operations or another customer
service-oriented environment
- Strong people management and leadership skills
- Solid interpersonal, customer relations and communication
skills
- Experience in Microsoft Office - Outlook, Word Excel
- Possession of a valid state issued Driver's License and safe
driving record are required.
Click "apply" to submit your application today! -
-Balfour Beatty Communities is part of Balfour Beatty Investments
and Balfour Beatty, plc, an international group that finances,
develops, builds and maintains infrastructure assets.
-
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Keywords: Balfour Beatty Investments, Fall River , Assistant Community Director, Executive , Middletown, Massachusetts
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