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Restaurant Assistant General Manager

Company: T's Restaurant
Location: Portsmouth
Posted on: November 22, 2022

Job Description:

POSITION TITLE: Restaurant Assistant General Manager/Assistant Team Lead
DEPARTMENT: Store Management Operations
REPORTS TO: Restaurant General Manager
SUPERVISION EXERCISED: All team members associated with the responsible store
POSITION STATUS: This is a full-time position with benefits.

Do you believe that dreams are built on smiles? At T's, we do, literally! We hire SMILES, cook smiles, and serve smiles. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch within our community.
Our team is everything to us. Smiling teams equals smiling guest and that's what T's is all about.

T's Restaurant Group is a growing, family-owned restaurant group that has been a Rhode Island tradition since 1982. We currently have 3 locations in Cranston, East Greenwich, and Narragansett. With a commitment to carefully sourcing local food and products around the New England area. With an eye on sustainability and a partnership with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors and sustainable choices whenever possible.
We are devoted to providing our teams and guests with a culture of gratitude, respect, safety and belonging. We value life's journey and believe in sharing in the journey together, celebrating life one day at a time, one plate at a time.

As the Assistant Restaurant General Manager (AGM), you are responsible for assisting the Restaurant General Manager (RGM) in managing the daily operations of one of our locations. You will oversee, instruct, and uphold all the companies' values and philosophies from hospitality and guest service, culinary arts, safety standards, sales, administrative and financial procedures, inventory, food ordering, maintenance, and cleanliness of the facility. You will be coach and inspire your team and the guests who visit our restaurant.
The Assistant General Manager is an experienced supervisory role with an ability to confidently lead and support the daily operations of both back of the house and front of the house operations, be able to foster teamwork, clearly communicate daily goals and deliver performance feedback to the Restaurant General Manager. The AGM must be able to competently perform duties in the absence of the Restaurant General Manager.


* Performance based quarterly bonuses.
* Medical, Dental, Vision with 401K package coming!
* Generous Paid Time Off Program.
* Day's only work schedule - Be home before dinner!
* Shift meal plan on and off shift.
* Thanksgiving and Christmas Day OFF!
* Ongoing development and growth opportunity


* Adheres to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
* Controls cash and other receipts by adhering to cash handling and reconciliation procedures.
* Ensures that end of day receipts is correct and deposited to the bank at the end of each shift.

Food Safety

* Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.
* Responsible for ensuring consistent high quality of food preparation and service.
* Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
* Ensures all food is prepared and served according to the restaurant's recipes, portioning, cooking and plating standards.

Operational and Safety Responsibilities

* Ensures that proper security procedures are in place to protect team members, guests and company assets.
* Ensures a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or team member is injured.
* Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
* Carries out restaurant marketing and promotional activities in accordance with company goals.
* Manages shifts which includes, but is not limited to: daily decision making, daily scheduling needs, operational planning, while upholding standards, product quality and cleanliness.
* Investigates and resolves complaints concerning food quality and service.
* Fills in where needed to ensures guest service standards and efficient operations.
* Estimates food needs and places orders with distributors.
* Adheres to ServSafe, OSHA and HACCP standards.

Guest Service

* Smile, kind, and inclusive to a
* Ensures that all guests feel welcomed and are given responsive, friendly and courteous service at all times.
* Focuses on inclusion and belonging for all team members and guests.
* Responds to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Team Building

* Follows the restaurants 5 Commitments and upholds the restaurants Values and Mission Statement.
* Promotes the T's team spirit of positivity and team centered approach to the hospitality and culinary experience at all times in all ways.
* Creates a culture of fairness and inclusion by following T's guidelines, job descriptions and training programs and by maintaining healthy boundaries with team members.
* Provides direction to team members regarding operational and procedural issues.
* Assists with interviews for hourly team members.
* Involved with hiring, supervision, development and, when necessary, termination of team members.
* Conducts orientation, explains the T's Philosophy, and oversees the

training of new team members.

* Assist with development of team members by providing ongoing feedback, establishing performance expectations, taking corrective action for violations of protocol, and by conducting performance reviews.

Other Duties

* Performs other duties as assigned.

We are looking for someone who has the desire to lead and overseeing an enthusiastic team of culinary and hospitality professionals who are dedicated to creating and executing a memorable dining experience for our guests. This position requires a strong leader who can work alongside the Restaurant General Manager. Someone who is capable of oversight, coordination, and motivation of the entire restaurant's operations. This position is right for you if you desire to grow into a Restaurant General Manager down the line.

Education and Experience

* High School Degree required; college degree preferred -hotel/restaurant management.
* A minimum of two years restaurant management experience or food and beverage training to include front-of-the-house operations, guest service training and kitchen operations.
* Proficient with computers (MS Word, Excel) and Point of Sale Systems.
* Proficient in the following dimensions of restaurant functions: food planning and
* preparation, purchasing, sanitation, security, company policies and procedures,
* personnel management, recordkeeping, and preparation of reports.
* Required Certification in Food Safety, Serve Safe Alcohol and First Aid or obtain one within 2 months of hire.
* Must be eligible to work in the United States.
* Must agree to background check.
* Excellent written and verbal communication skills. Proficient in the English Language

Professional requirements

* Self-discipline, initiative, leadership ability and outgoing.
* Pleasant, polite manner and a neat and clean appearance.
* Strong guest service skills with a passion for hospitality.
* Ability to motivate team members to work as a team to ensure that food and service
* meet appropriate standards.
* Must be able to handle the pressures of simultaneously coordinating a wide
* range of activities and recommend appropriate solutions to restaurant problems.
* Must possess good communication skills for dealing with diverse staff and potential candidates.
* Possess excellent organizational, interpersonal, problem-solving, and collaboration skills


* Keeps RGM promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
* Adhere to job responsibilities and performance objectives.
* Maintains a favorable working relationship with all team members to foster and
* promote a cooperative and harmonious working climate which will be conducive to
* maximum team member morale, productivity and efficiency/effectiveness.

Working conditions

* Expected hours: 50 hours per week. Hours may vary if manager must fill in for his/her team/manager or if emergencies arise.
* Ability to perform all functions at the restaurant level.
* Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
* Work with hot, cold, and various office equipment and answers phones.

T's Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse, inclusive and belonging work environment.


Keywords: T's Restaurant, Fall River , Restaurant Assistant General Manager, Executive , Portsmouth, Massachusetts

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