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IT Technical Manager - REMOTE

Company: FedEx Supply Chain
Location: Tiverton
Posted on: September 19, 2022

Job Description:

About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com. We Have.... A strong FedEx brand consistently ranked among the world's most admired and trusted employers. A top notch leadership team with the experience needed to grow and develop your career. An open mind for new ideas and creative methods. A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more! General Summary.... The IT Tech Manager will provide support to the local maintenance technicians at all seven of the CMOP sites. This role is responsible for providing crucial data to the Business Manager to resolve critical trouble tickets within the CMOP network. This position will assist with upgrades and installs for new hardware or software and will require some travel to local facilities. This position will be responsible for..... Manages at least 2 full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination. Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary. Works closely with the business manager acting as SME on system capabilities, interfaces, and upgrades. Provide support to network operations maintenance technicians both onsite and remote with trouble shooting network issues and hardware issues. Works closely with the business acting as subject matter expert on back end systems capabilities and interfaces with customer supporting software. Works in coordination with corporate IT support resources. Takes an active role as a key contributor to system upgrades and project initiatives. Oversee maintenance of systems and machinery withing parcel manifest operations. You might be a great fit if.... Education/Experience Bachelor's Degree in related field preferred and 8 years of relevant experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience. Two (2) years of management experience desired. Excellent verbal and written communication skills. Customer service driven. Strong team player. Physical/Cognitive Requirements With or without accommodation: Ability to follow policies and procedures. Ability to read, write and interpret information. Ability to add, subtract, multiply and divide. Ability to use hands to finger, handle, or feel. Ability to sit/walk/stand for up to 8 hours per day. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus. ADA - FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process. Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job ID: 45055 Schedule: Full-time

Keywords: FedEx Supply Chain, Fall River , IT Technical Manager - REMOTE, Executive , Tiverton, Massachusetts

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