Operations Manager
Company: Sonesta International Hotels
Location: Middletown
Posted on: May 8, 2022
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Job Description:
DUTIES AND RESPONSIBILITIES: --- Deliver on the promise of
Sonesta Service in all interactions with guests and clients. Manage
according to theSonesta G.U.E.S.T. standards and instill a passion
for customer service in all associates of the hotel.
Createprocesses and procedures to ensure the hotel is properly
supplied with all guest amenities, all food andbeverage outlets are
meeting guest expectations, and the hotel is properly maintained
and clean. --- Ensure all staff is properly trained and have the
tools and equipment needed to effectively carry out their
jobfunctions. --- Manage the front office and reservation functions
to ensure the delivery of superior guest services, the securityof
monies, credit card transactions and guest information. ---
Responsible to manage all approvals, billing, and collections of
hotel's Accounts Receivables. --- Prepare Month End Reporting for
the preparation of hotel financial reports. --- Manage all
housekeeping and laundry functions to ensure compliance with
quality and brand standards in allareas of the hotel. Establish,
implement, and inspect that procedures to ensure all guest rooms
and public areasare clean and in proper condition to meet guest
expectations and brand standards. --- Provide regular direction and
manage hotel operations to establish and implement procedures to
ensure routineinspections of all guest rooms/suites and public
areas to ensure all are clean and/or in good repair. --- Manage
both the daily execution of the breakfast, evening social and the
pour food and beverage operation, toensure standards of operation
and quality and guest satisfaction are maintained. Ensure the
shoppeconvenience store is stocked and maintained in an orderly and
appealing manner. Monitor inventory and orderreplenishments in a
timely and efficient manner. --- Ensure the proper process is in
place to manage and report on department expenses. Work with the
GeneralManager on the identification of budget variances within the
Front Desk, Food and Beverage and Housekeepingdepartments. ---
Purchase and/or requisition for the inventory to ensure adequate
minimum and maximum stocks of all food,beverage, material, and
equipment. --- Monitor and control food and beverage costs and
ensure procedures are followed to ensure the security andproper
storage of food and beverage products, inventory, and equipment and
to minimize waste. --- Ensure the proper process is in place to
manage and report on the human resources and benefits
programswithin the Front Desk, Food and Beverage and Housekeeping
departments. This includes the recruiting,onboarding, training,
ongoing performance management, and offboarding of all associates
of the threedepartments. --- Ensure the proper process is in place
to manage and report on the proper use, maintenance and location of
allinformation technology hardware and software provided to the
Front Desk, Food and Beverage andHousekeeping departments. ---
Ensure the proper process is in place to manage and report on the
purchasing of all supplies needed to managethe hotel. This includes
the proper use of any platforms and/or programs to leverage
purchasing power and theanalysis of hotel spending to identify
efficiencies. --- Establish and implement appropriate service
recovery guidelines in order to ensure complete guest
satisfaction.Respond to guest complaints or concerns in a prompt
and professional manner. --- Promote teamwork and quality service
through daily communication and coordination with other shifts
anddepartmental management. --- Attend Evening Social and Breakfast
events as a representative of the management team of the hotel and
toprospect for additional sales leads. --- Enforce hotel standards,
policies, and procedures are in place within the operations
departments. --- Act as "Manager on duty" as required. ---
Regularly sell hotel rooms through direct client contact. ---
Ensure compliance with federal, state and local laws regarding
health, safety, and alcohol services. --- Perform other duties as
assigned.QUALIFICATIONS AND REQUIREMENTS: --- Bachelor's degree in
Hotel Administration, Business Administration or related field
preferred. --- Two years of previous supervisory experience
preferred. --- Previous background from the extended stay industry
preferred. --- Ability to speak, read, and write fluent English;
other languages beneficial. --- Professional verbal and written
communication skills. --- Mathematical skills, including basic
math, budgeting, profit/loss concepts, percentages, and variances.
--- Problem solving, reasoning, motivating, organizational and
training abilities. --- Ability to prioritize and organize work
assignments. --- Experience with Microsoft Office and Opera systems
preferred. --- Ability to travel including some overnight travel is
required. --- Valid driver's license required. --- Frequently
standing up, bending, climbing, kneeling, and moving about the
facilityWork schedule to include nights and weekends.Sonesta
recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We
offer a variety of benefits to our employees including: Medical,
Dental and Vision Insurance, Health Savings Account with Company
Match, 401(k) Retirement Plan with Company Match, Paid Vacation and
Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid
Parental Leave, Company Paid Life Insurance, Company Paid Short
Term and Long Term Disability Insurance and Various Employee Perks
and Discounts.We are an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, national origin, religion, age, color, sex, sexual
orientation, gender identity, disability, or protected veteran
status, or any other characteristic protected by local, state, or
federal laws, rules, or regulations.
Keywords: Sonesta International Hotels, Fall River , Operations Manager, Executive , Middletown, Massachusetts
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