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Assistant Director, Infrastructure and Server Technologies

Company: Bristol Community College
Location: Fall River
Posted on: January 15, 2022

Job Description:

Assistant Director, Infrastructure and Server Technologies

Category: Professional
Department: Information and Technology Services
Locations: Fall River, MA
Posted: Dec 22, 2021
Closes: Jan 22, 2022 - 11:59 PM EST
Type: Full Time
Position ID: 140946

About Bristol Community College:

Bristol Community College is a public community college accredited by the New England Commission of Higher Education (NECHE) and annually serves more than 11,000 credit students and 18,000 students who participate in noncredit activities. Bristol has core values rooted in collaboration, communication, inclusion, innovation, respect and student success. For more than 50 years, Bristol has served as a leading resource for education and economic development in the region. Bristol offers a rich variety of degree, certificate, and training programs along with flexible online offerings that lead to an associate degree, a career-ready certificate, or the ability to transfer to baccalaureate colleges throughout the state and country. Bristol's Business Solutions & Partnerships area provides customized training for businesses and the community. The college also strives to put the needs of learners first with support services and career advancement opportunities that lead to student success by reducing barriers to educational access.

With locations in Attleboro, Fall River, New Bedford, and Taunton, Bristol Community College is nestled in charming Southeastern Massachusetts. Each location has something unique to offer - from great restaurants in the city center of Attleboro, museums and history in downtown New Bedford, to the beautiful suburban landscape at the Fall River campus and the array of shopping and dining options in Taunton. From city life to seaside, Bristol Community College locations are in close proximity to bustling metro areas such as Boston and Providence, and centrally located to the spectacular beaches and coastline of Cape Cod, Newport, Nantucket, Martha's Vineyard and Block Island.

www.BristolCC.edu

Bristol Community College is an Equal Opportunity and Affirmative Action Employer. We value diversity and equity, and are committed to creating an all-inclusive community free from discrimination and harassment. Bristol believes that diversity, equity and inclusion among our community members is imperative to the success of our mission to serve our students well, and is the mainstay of our values.

MISSION

Bristol Community College provides an accessible, innovative and inclusive education that prepares students to navigate and succeed in our ever-changing world.

VISION

Advancing a vibrant, diverse community through education, learner by learner.

Job Description:

POSITION TITLE : Assistant Director, Infrastructure and Server Technologies

DEPARTMENT: Information Technology Services (ITS)

PRIMARY LOCATION : Fall River; this position may be eligible for a hybrid telework schedule in line with the college's telework policy.

REPORTS TO : Director of Network and User Services

STATEMENT OF DUTIES : The Assistant Director, Infrastructure and Server Technologies oversees support and management for, but not limited to, the college's physical and virtual production servers; data network, including switches, routers, cabling, and firewalls; VMWare virtualization environment; Windows Server Active Directory administration; and design and implementation of backup and recovery procedures for the server and storage environments. The Assistant Director, Infrastructure and Server Technologies oversees improvements to the reliability, security, and efficiency of electronic information through monitoring, diagnosis, and upgrades; and also ensures industry standards and security best practices are enforced to protect the integrity, availability, and confidentiality of college electronic data and technology resources. This position assists with and serves as a backup in support of the college information security efforts. This position is required to perform occasional off-hours work during nights and weekends, both for urgent issues and on-call needs, as well as for maintenance that is required outside of normal business hours. This position will also require travel to between college locations on a regular basis.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Plan, deploy, maintain, and troubleshoot services across Local Area Network (LAN), Wide Area Network (WAN), and physical and virtual switches.
Maintain the Active Directory including but not limited to: users and groups, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), and Group Policy.
Plan, deploy, manage, and troubleshoot both physical and virtual servers, applications/ services, client workstations, and network peripherals.
Perform tasks necessary to maintain the efficiency, security and integrity of college systems through troubleshooting hardware and software problems and system failures.
Engage in professional development to maintain continual growth in professional skills and knowledge essential to the position.
Maintain current and accurate documentation of procedures for all applicable equipment.
Serve as backup to other positions within Information Technology Services as appropriate.
As required, travel between college locations to complete duties.
Focus on customer service best practices when working with Bristol community members, including faculty, staff, and students.
Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
Perform other duties as assigned.

Requirements:

EDUCATION AND EXPERIENCE

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.
Minimum of an Associate degree or equivalent from a college or technical school with course work in computer science/information systems.
Minimum of two (2) years of experience working in a network administration role using ExtremeXOS or comparable.
Minimum of two (2) years of experience supporting VMWare virtual infrastructures including but not limited to ESXi, vCenter, View, VXRail, and SANS in a version 6.x or higher environment.
Demonstrated experience and understanding of IP networking including DHCP, DNS, routers, firewalls, switches and VLANs.
Demonstrated proficiency with Microsoft Office 365 applications.
Solid organizational skills with the ability to manage multiple projects with minimal supervision.
Strong customer service skills including excellent interpersonal, oral, and written communication skills.
Reliable transportation in order to travel to and from meetings, training, or campus and community locations as required.
Ability to lift and move technology equipment.
Ability to work occasional nights and/or weekends as need dictates.
The ability to work effectively with a diverse student body, faculty, and staff.
Bristol Community College is requiring all employees to be fully vaccinated against COVID-19 by January 2022. Details of how to fulfill vaccine record verification requirements will be provided during the onboarding process.

PREFERRED QUALIFICATIONS:
Working knowledge of/demonstrated experience with the following technologies and/or services:
Microsoft server administration.
Exchange server administration.
Windows patching solutions.
Basic Linux administration and support.
Professional training and/or certification in VMware.
Wifi administration and troubleshooting, preferably with Extreme wireless controllers.
Experience supporting/troubleshooting an enterprise Active Directory environment, including NTFS permissions and Group Policies.
Powershell, PowerCLI, Bash scripting or other scripting experience.
Demonstrated skill at quickly diagnosing system hardware and software issues and the ability to take or recommend corrective action.
Experience with Office 365 administration and application concepts.
Knowledge of SQL databases such as Oracle or MySQL.
Ability to speak a language in addition to English.

Additional Information:

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.

POSITION STATUS: This is a full-time, non-unit position with benefits. Some nights and weekends will be required for urgent issues.

SALARY: Hiring salary $75,000-$80,000, commensurate with education and experience.

Application Instructions:

TO APPLY: Please complete our online application by clicking on the "Apply" button. The position will be open to applicants for 30 calendar days from the posting date.

REQUIREMENTS TO COMPLETE APPLICATION PROCESS:

1) A completed Bristol Community College Employment Application.

2) A current resume/curriculum vitae.

3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length).

All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.

A pre-employment criminal background check will be conducted for all positions.

The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.

To apply, visit https://bristolcc.interviewexchange.com/jobofferdetails.jsp?JOBID=140946&CNTRNO=0&TSTMP=0

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Keywords: Bristol Community College, Fall River , Assistant Director, Infrastructure and Server Technologies, Executive , Fall River, Massachusetts

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