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Problem Management Engineer

Company: Citizens
Location: North Dighton
Posted on: January 15, 2022

Job Description:

DescriptionHigh Level Purpose of the Position:
The Problem Management Engineer is responsibe for working with the problem process that manages the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem managementengineer is to aid in the investigation into root cause with an unbiased approach and to ensure that the teams working on the remeidation are able to prevent problems and resulting incidents from happening, to eliminate recurring incidents across the technology environment, and to minimize the impact of incidents that cannot be prevented.


  • The PME will work with ARB, SRE teams, Resiliency, and Consumer and Commercial developers and support teams as well as a performance engineering group to aid in building or set up of equipment,

  • Ensure testing is conducted

  • Make models of new equipment and test products

  • Collect data on root causes and identify themes

  • Aid in design and development of products.

  • Responsible for ensuring that the underlying infrastructure is running smoothly and that systems and tools are working as expected.

  • Ensure monitoring critical applications and services are present and adequate to minimize downtime and ensure their availability.
    QualificationsUnderstanding nad skills set in:

    • Network

    • Application stack

    • Middleware

    • Cloud

    • Server
      Education:
      Bachelor Degree required
      Hours and Work Schedule
      Hours per Week: 40
      Work Schedule: M-F 8-5
      #LI-Sourcer3
      Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Fall River , Problem Management Engineer, Executive , North Dighton, Massachusetts

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