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Manager, Operational Excellence

Company: Liberty Utilities
Location: Fall River
Posted on: April 11, 2021

Job Description:

Location: Anawan, Blackstone, Charles, Charlestown, Concord - Broken Bridge, Concord - North Main, Fifth, Gainesville, Great Bay II, Keene, Lebanon, Londonderry, Manchester, Massena, Massena 2, Nashua, Princess Anne, Salem, Tyrone, Windsor Locks
-- We better the lives of our customers and communities. Purpose This position is responsible for delivering Liberty's enterprise Operational Excellence strategy by leading deployments of a Lean Management System in the organization, as well as leading more complex process improvement projects. This role is tasked with coaching staff and leaders to change how Liberty manages its work. It will require working with teams and leadership to build continuous improvement practices in order to deliver better outcomes for employees, customers, and shareholders. It will require ability to influence employees from front line teams, supervisors as well as senior leaders.-- This approach is expected to deliver the following business outcomes: Increased operational maturity, improved operational and financial performance measures and increased--employee engagement. Accountabilities

  • Must have a good understanding of statistical techniques related to process improvement, and an ability to analyze data to gain insights and support problem solving.
  • Must have advanced knowledge of Lean and various process improvement frameworks (e.g. DMAIC, PDCA etc.). Experience managing complex process improvement projects.
  • Must be able to proivde and demonstrate insights. Requires excellent written and verbal communication skills including persuasive, data rich presentation skills.
  • Ability to facilitate and lead cross-functional teams through current state assessments, process mapping exercises, root cause analysis and future state design sessions.
  • Must be able to train, coach and influence leaders and teams in Operational Excellence and performance improvement approaches. Must have an advanced level of listening and verbal communication skills, conflict resolution abilities and group facilitation skills.--
  • Must have advanced knowledge in Lean and Operational Excellence approaches, bringing credibility to the role and ability to influence senior leaders and teams.
  • Ability to adapt to different personal and learning styles.
  • Continuous improvement of methodology and training and coaching materials. Requires advanced knowledge of Operational Excellence approaches.
  • Assess effectiveness of training and coaching to improve the approach.
  • Develop new methods and approaches to enhance and add additional business value
  • Strong consulting and relationship management skills. Ability to build and maintain relationships at various levels in the organization.
  • Good understanding of basic project management disciplines, with practical experience leading project teams.
  • Ability to drive for results and an action-oriented self-starter. Inspires employees to create their own action plans and achieve results
  • Good understanding of change management principles and approaches, with experience of practical application. Able to develop change and communication plans to support engagements and improvement projects.
  • Must be able to develop strategies and tactics to mitigate resistance to change at both an individual and group level.
  • Aware of the human challenges in every improvement project. Behaves professionally with good emotional intelligence. Education and Experience
    • University Degree and/or 7+ years of relevant experience with increasing responsibilities
    • Hands-on knowledge and application of Lean management system approach
    • Experience working in a unionized environment is preferred
    • Formal training in Lean preferred #LI-CS1 Who we are We know that the services we provide directly affect and are essential to our customers' quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For more than 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated utility services into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Today, Liberty provides regulated water, electricity, and natural gas utility services to over 807,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction. Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability. About Algonquin Power & Utilities Corp: Liberty is a subsidiary of Algonquin Power & Utilities Corp. ("Algonquin"). Algonquin is a North American diversified generation, transmission and distribution utility with $11 billion of total assets.--Common shares, preferred shares, and installment receipts are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, AQN.PR.D, and AQN.IR. APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN. Follow us on Twitter and join the conversation! @AQN_Utilities & @AQN_Careers What we offer Collaborative environment with a genuine flexible working policy Share purchase/match plan Pension Plan Free refreshments Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking, including free electrical charging We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

Keywords: Liberty Utilities, Fall River , Manager, Operational Excellence, Executive , Fall River, Massachusetts

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