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Associate Director

Company: Bristol Community College
Location: Fall River
Posted on: April 10, 2021

Job Description:

Associate Director of Student Success Center (TEMPORARY, up to one year) Category: Internal Department: SSEM Locations: Fall River, MA Posted: Apr 2, 2021 Closes: Apr 12, 2021 - 11:59 PM EDT Type: Full Time Temporary Position--ID: 129643 Share About Bristol Community College:
Join the Bristol community for work and life!-- Bristol Community College (Bristol) is an exciting place to work, learn, and grow! Bristol is one of the largest employers--in the--South--Coast--region--and is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles.--Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision--to change the world by changing lives, learner by learner.--Our employees work collaboratively across the college to ensure the practice of shared governance and transparency in helping to move the college towards comprehensive, innovative solutions, and to empower and meet the needs of our always evolving Bristol community. If you share a passion for helping a diverse student body succeed and enjoy a fast-paced, inclusive, and gratifying work environment, Bristol is the employer for you! As a Commonwealth of Massachusetts employer, Bristol offers benefitted employees a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement, flexible spending, and paid time off (vacation, personal, sick, and holiday pay). Tuition waiver discounts for Bristol and the Commonwealth's public higher education institutions are available for benefitted positions and certain non-benefited positions. Non-benefited positions are eligible for a retirement fund, paid time off (sick pay), as well as savings plans (available to all non-student employees). More information can be found on our--Benefits website .--
Job Description:
POSITION TITLE:--Associate Director of Student Success Center (TEMPORARY, up to one year, with an option for a concurrent one-year extension) - INTERNAL POSTING REPORTS TO:--Vice President of Student Services & Enrollment Management or designee STATEMENT OF DUTIES:--The Associate Director is responsible for the initial launch and daily operations of the Student Success Center. The Associate Director will facilitate the hiring, onboarding, and training of the Center's staff, with a strong focus on customer service and a holistic approach to student support. The Associate Director will also develop standard operating procedures and desired outcomes for the Center, in conjunction with various departments across the college, and will educate the Bristol community about the Center's mission and function. Once launched, the Associate Director is responsible for the day-to-day operations and oversight of the Center, including staff supervision, caseload assignments, coordination of outreach efforts, and assessment of the Center's efforts and goals, among other duties. ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

  • Manage the overall day-to-day administrative functions of the area.
  • Promote the mission of the Student Success Center through a student-centered, holistic approach to enrollment and retention that enhances the proactive advising model through individualized support and mentoring of at-risk students.
  • Utilize relevant theories to empower students in their development of self-advocacy and interpersonal communication skills.
  • --Hire, supervise, develop, and lead Center staff. Conduct regular performance evaluations to ensure continuous improvement and identify potential opportunities for growth. Work closely with Human Resources to develop staff capabilities and expectations.
  • Promote a positive and inclusive work environment that supports the professional growth of staff while fostering a commitment to service excellence.
  • Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions and work collaboratively with a diverse faculty, staff, and student body.
  • Establish and maintain standard operating procedures for the Center, in conjunction with other key departments such as, but not limited to, Admissions, Enrollment, Financial Aid, Advising, Testing, and Disability Support Services, with a focus on efficiency.
  • Publish and maintain a comprehensive guide of internal and external community resources that can be used to support students.
  • Develop and implement a comprehensive, cross-departmental training program for the Center's staff, with a focus on operational efficiency and customer service.
  • Collaborate with other departments, including Marketing & Communications, to actively promote the Student Success Center and increase awareness of its mission and purpose.
  • Use Bristol's digital communication tools, to include but not limited to; Bristol email, Twitter, LinkedIn, and other Bristol social media tools, to advance the college's social media outreach and brand to internal and external constituents.
  • Coordinate a staffing scheduling for the Center, including evening and weekend hours; assign caseloads to Center staff based on predetermined criteria and established ratios.
  • Identify and monitor key data and reports to identify trends and inform a targeted approach to outreach efforts; distribute lists and relevant communication materials to Center staff to support their work.
  • Establish metrics and benchmarks to assess the Center's effectiveness; use this data to provide regular reports to administration and to inform retention strategies.
  • Collaborate with other departments on campus, including but not limited to Enrollment Management and Academic Affairs, to develop effective strategies for identifying and supporting at-risk students; serve as a liaison between the Student Success Center and other departments across the college.
  • Perform other duties as assigned.
    EDUCATION AND EXPERIENCE REQUIRED QUALIFICATIONS:-- NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.
    • Minimum of a Master's degree in Education, Counseling, Psychology, Social Work, Education Administration, or other related field.
    • Minimum of three (3) years of experience in admissions, advising, counseling, enrollment services, or a related field within a collegiate environment.
    • Demonstrated proficiency with Microsoft Office 365 applications.
    • Excellent verbal and written communication skills.--
    • Ability to work nights and weekends as required.
    • Demonstrated understanding of and commitment to the goals and values of a community college.
    • Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required.
    • The ability to work effectively with a diverse student body, faculty, and staff. PREFERRED QUALIFICATIONS:
      • Minimum of one (1) year of experience supervising a team of professionals in a higher education environment.
      • Robust understanding and demonstrated inclusion of access, equity and student success practices.
      • Demonstrated knowledge and application of student development theory.
      • Demonstrated commitment to fostering and supporting educational opportunity for diverse ethnic, social, and economic populations and in an urban campus environment.
      • Demonstrated proficiency with Banner and Argos.
      • Supervisory experience of a diverse staff in a unionized environment.
      • Demonstrated experience working in a multi-campus environment.
      • Ability to speak a language in addition to English.
        Additional Information:
        PHYSICAL DEMANDS AND WORK ENVIRONMENT:--The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job. POSITION STATUS:--This is a temporary up-to-one year, full-time, non-unit position with benefits. The standard work schedule for this position is: Monday through Friday 8:00 am-4:30 pm, with some evening and weekend availability during peak times. This position may be reevaluated after one year for future considerations, with option for a one-year extension or full-time, regular employment. SALARY: Hiring salary $60,000-70,000, commensurate with education and experience.
        Application Instructions:
        TO APPLY:----: Please complete our online application by clicking on the "Apply" button. The position will be open to applicants for 10 calendar days from the posting date. This is an internal job posting open to current Bristol Community College employees only. REQUIREMENTS TO COMPLETE APPLICATION PROCESS: 1) A completed Bristol Community College Employment Application. 3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length). All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization. A pre-employment criminal background check will be conducted for all positions. The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred. Bristol Community College is an Equal Opportunity and Affirmative Action Employer . We value diversity and equity, and are committed to creating an all-inclusive community free from discrimination and harassment. Bristol believes that diversity, equity and inclusion among our community members is imperative to the success of our mission to serve our students well, and is the mainstay of our values.-- MISSION-- Bristol Community College provides an accessible, innovative and inclusive education that prepares students to navigate and succeed in our ever-changing world. VISION-- Advancing a vibrant, diverse community through education, learner by learner. ABOUT BRISTOL COMMUNITY COLLEGE Bristol Community College is a public community college accredited by the New England Commission of Higher Education (NECHE). Bristol has core values rooted in student success and lifelong learning. For more than 50 years, Bristol has served as a leading resource for education and economic development in the region. Bristol offers a rich variety of degree, certificate, and training programs along with flexible online offerings that lead to an associate degree, a career-ready certificate, or the ability to transfer to baccalaureate colleges throughout the state and country. Bristol's Economic & Business Development area provides business solutions for organizations of all sizes and offers customized courses for individuals seeking educational and career pathways, including high school equivalency and English language proficiency programs. The college also strives to put the needs of learners first with support services and career advancement opportunities that lead to student success by reducing barriers to educational access. Bristol Community College is nestled in charming Southeastern Massachusetts with locations in Attleboro, Fall River, New Bedford, and Taunton. Each location has something unique to offer from great restaurants in the city center of Attleboro, museums and arts in downtown New Bedford, the array of shopping and dining options in Taunton, to the beautiful suburban landscape at the Fall River campus. From city life to seaside, our locations are in close proximity to bustling metro areas such as Boston and Providence, and centrally located to the spectacular beaches and coastline of Cape Cod, Newport, Nantucket, Martha's Vineyard, and Block Island.

Keywords: Bristol Community College, Fall River , Associate Director, Executive , Fall River, Massachusetts

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