Principal Field Service Engineer
Company: Waters Technologies Corporation D/B/A Waters Corporation
Location: Milford, MA
Posted on: May 25, 2018
Job Description:
Duties: Performs installation, performance maintenance,
troubleshooting and support for Waters' product suite (HPLC/UPLC, LC/MS, TOF MS).
Establish and maintain collaborative relationships with external and internal
customers ensuring their success. Manages customer expectations by
communicating work performed and providing follow up plans. Ensure customer
compliance regulations are followed. Deliver system level training at customer sites.
Manage service inventory according to Waters policies. Issues field service
reports to document work performed. Maintain sound knowledge regarding the
technology and customers' application demands. Collaborate with Sales team to identify
future business development opportunities and needs for service contract sales.
Ensure that quality system procedures and Health & Safety standards are
adhered to at all times. Requirements: Bachelor’s degree (or foreign educational
equivalent) in Chemistry, Biology, or related field and two (2) years of experience in
installation, performance maintenance, and troubleshooting of Liquid
Chromatography and Mass Spectrometry equipment. Also requires: demonstrated experience
applying Fundamentals of Mass Spectrometry theory and applications and
separations techniques for small molecules, peptides, and proteins in
targeted, shotgun, and global studies; demonstrated expertise troubleshooting,
repairing and training users/customers in the operation of Liquid Chromatography and
Mass Spectrometry (LCMS) equipment; performing detailed analysis and testing of
existing and new LC_MS solutions, modules, and data-types and improving tools for
product development; and demonstrated knowledge of fluidics, laboratory
automation including pressurized air sources, liquid and gas phase delivery
systems, pressure and flow measurement using analog and digital readout
devices and multi- meters. Please apply at :
https://globalcareers-waters.icims.com/jobs.
Keywords: Waters Technologies Corporation D/B/A Waters Corporation, Fall River , Principal Field Service Engineer, Engineering , Milford, MA, Massachusetts