Call Center Manager
Company: MV Transportation
Location: Randolph
Posted on: January 13, 2026
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Job Description:
MV Transportation, Inc., a leader in providing comprehensive,
reliable, and efficient public transportation solutions, is seeking
a Call Center Manager to oversee the operations of our customer
service center. This role is crucial for ensuring the highest
standards of customer support and satisfaction in alignment with
our commitment to enhancing community mobility. The ideal candidate
will manage daily operations, develop strategies to improve
customer service, and ensure that our call center meets the dynamic
needs of the transportation industry. Oversee daily operations of
the call center, ensuring compliance with company policies and
industry regulations. Manage and supervise call center staff,
including hiring, training, and performance evaluation. Develop and
implement strategies to enhance customer satisfaction and
operational efficiency. Analyze call center data and generate
reports on performance metrics to guide decision-making and
improvements. Coordinate with other departments to integrate
customer service initiatives with broader company objectives.
Handle complex customer complaints and issues, ensuring timely and
effective resolutions. Foster a supportive and motivating
environment for staff to achieve their potential and meet service
standards. Strong leadership and team management skills Excellent
communication and interpersonal skills Proficient in data analysis
and performance metrics Deep knowledge of call center software and
technology Experience in managing, training, and coaching staff
Ability to handle and resolve conflict and complex issues Medical
Insurance Dental Insurance Vision Insurance Life Insurance 401k
Certified Call Center Manager (e.g., CCCM) Project Management
Professional (PMP) certification is a plus
Keywords: MV Transportation, Fall River , Call Center Manager, Customer Service & Call Center , Randolph, Massachusetts
